Crisp alternatives
12 chat tools compared on data from stores OngoingAI observes — including 2,002 running Crisp. Adoption, platform split and growth, not vendor claims.
| Alternative | Stores observed | 30d net | Primary platform | Overlap | Rating | Pricing |
|---|---|---|---|---|---|---|
 Gorgias: AI, Helpdesk & Chat | 6,249 | +20 | Shopify | 4% | 4.3 | Free trial available |
 Chatra — Live Chat & Chatbot | 592 | +7 | Shopify | 0% | 4.5 | Free plan available |
 Tidio | 5,718 | +133 | Shopify | 1% | — | — |
 Zendesk | 4,019 | +61 | Magento (Adobe Commerce) | 1% | — | — |
 Smartsupp | 1,376 | +40 | WooCommerce | 0% | — | — |
 Re:amaze AI Helpdesk & Chat | 628 | +8 | Shopify | 0% | 4.4 | Free trial available |
 Shopify Inbox | 60,359 | +6,562 | Shopify | 7% | — | — |
 Intercom | 585 | +28 | Shopify | 0% | — | — |
 Oct8ne ‑ AI Assistant | 301 | +15 | PrestaShop | 0% | 5.0 | Free plan available |
 Chatty AI Chatbot & Live Chat | 1,805 | +47 | Shopify | 0% | 4.9 | Free plan available |
 Dondy WhatsApp Marketing & Chat | 8,537 | +242 | Shopify | 1% | — | — |
 Richpanel | 734 | +10 | Shopify | 1% | — | — |
More comparisons
Frequently asked questions
Ranked by observed store adoption, the most widely used Crisp alternatives are Shopify Inbox, Dondy WhatsApp Marketing & Chat, Gorgias, Tidio.
Shopify Inbox is the most widely adopted Crisp alternative we track — observed on 60,359 ecommerce stores, versus 2,002 running Crisp.
Shopify Inbox gained the most confirmed installs over the last 30 days among the alternatives we track (+6,562 net confirmed stores).
Chatty AI Chatbot & Live Chat holds the highest rating among well-reviewed alternatives — 4.9 out of 5 across 1,869 reviews.
Chatra, Oct8ne, Chatty AI Chatbot & Live Chat advertise a free plan or free tier.