Yes — across the stores we observe, 19 more confirmed installs than removals over the past 90 days.

Which notable stores use Intercom?

High-ranked stores where we've observed Intercom include emarketer.com, rebuyengine.com, kajabi.com, airthings.com, silencershop.com. We track 588 stores running it in total.

What is Intercom commonly used with?

Stores running Intercom most often also run Klaviyo, WordPress, WooCommerce.

What are the best Intercom alternatives?

Common alternatives to Intercom include Zendesk, Gorgias, Kustomer, Gladly.

What platforms is Intercom used on?

Intercom's observed install base spans Shopify (61%), WooCommerce (27%), Magento (Adobe Commerce) (7%).

Intercom Usage: 588 Stores & Market Data

Usage & market intelligence

Observed on 588 ecommerce stores.

Across 487,548 tracked stores, observed usage rose from 339 to 374 stores over a 30-day comparison.

View stores Watch for changes

Stores observed

588

Ecommerce stores where OngoingAI has observed it

Shopify adoption

61%

356 Shopify stores

Coverage

6 platforms

Observed across ecommerce platforms

Last checked Oct 1, 2026

Adoption movement

Installs and removals confirmed across repeat observations of the stores OngoingAI tracks

Growing — 19 more confirmed installs than removals over the past 90 days.

Window	Confirmed installs	Confirmed removals	Net	Newly observed
Last 30 days	38	10	▲ +28	166
Last 90 days	39	20	▲ +19	529

Newly observed counts first appearances of Intercom in OngoingAI's corpus — discovery, not necessarily a new install. Confirmed figures require the store to be seen with, then without, the app (or the reverse) across consecutive comparable scans.

Intercom adoption by ecommerce platform

Platforms used by stores where OngoingAI has observed Intercom

Shopify

WooCommerce

Magento (Adobe Commerce)

BigCommerce

Shopware

OpenCart

Notable stores using Intercom

Observed installs, highest-ranked first

Store	Traffic rank	Cohort
store.emarketer.com	#5,339	Top 10K
store.rebuyengine.com	#11,311	Top 25K
meetups.kajabi.com	#11,804	Top 25K
airthings.com	#29,750	Top 50K
silencershop.com	#43,946	Top 50K
courtreserve.com	#44,931	Top 50K
ozone.bg	#57,188	Top 100K
meticulousespresso.com	#62,768	Top 100K
homewizard.com	#66,336	Top 100K
shop.altpress.com	#72,923	Top 100K