Gorgias alternatives
12 chat tools compared on data from stores OngoingAI observes — including 6,260 running Gorgias. Adoption, platform split and growth, not vendor claims.
| Alternative | Stores observed | 30d net | Primary platform | Overlap | Rating | Pricing |
|---|---|---|---|---|---|---|
 Chatty AI Chatbot & Live Chat | 1,808 | +50 | Shopify | 0% | 4.9 | Free plan available |
 Tidio | 5,722 | +134 | Shopify | 1% | — | — |
 Zendesk | 4,019 | +63 | Magento (Adobe Commerce) | 1% | — | — |
 Dondy WhatsApp Marketing & Chat | 8,536 | +242 | Shopify | 0% | — | — |
 Richpanel | 736 | +11 | Shopify | 1% | — | — |
 Re:amaze AI Helpdesk & Chat | 628 | +8 | Shopify | 0% | 4.4 | Free trial available |
 Intercom | 588 | +28 | Shopify | 0% | — | — |
 Zipchat AI Chatbot & Live Chat | 524 | +20 | Shopify | 0% | 4.9 | Free plan available |
| Zoko | 342 | +18 | Shopify | 0% | — | — |
 Oct8ne ‑ AI Assistant | 301 | +15 | PrestaShop | 0% | 5.0 | Free plan available |
| Freshchat | 257 | +2 | Shopify | 0% | — | — |
 Willdesk (Live Chat & AI Chatbot) | 200 | +1 | Shopify | 0% | — | — |
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Frequently asked questions
Ranked by observed store adoption, the most widely used Gorgias alternatives are Dondy WhatsApp Marketing & Chat, Tidio, Zendesk, Chatty AI Chatbot & Live Chat.
Dondy WhatsApp Marketing & Chat is the most widely adopted Gorgias alternative we track — observed on 8,536 ecommerce stores, versus 6,260 running Gorgias.
Dondy WhatsApp Marketing & Chat gained the most confirmed installs over the last 30 days among the alternatives we track (+242 net confirmed stores).
Chatty AI Chatbot & Live Chat holds the highest rating among well-reviewed alternatives — 4.9 out of 5 across 1,869 reviews.
Chatty AI Chatbot & Live Chat, Zipchat AI Chatbot & Live Chat, Oct8ne advertise a free plan or free tier.