Shopify Inbox alternatives
12 live chat tools compared on data from stores OngoingAI observes — including 60,369 running Shopify Inbox. Adoption, platform split and growth, not vendor claims.
| Alternative | Stores observed | 30d net | Primary platform | Overlap | Rating | Pricing |
|---|---|---|---|---|---|---|
 Dondy WhatsApp Marketing & Chat | 8,536 | +242 | Shopify | 1% | — | — |
 tawk.to Live Chat | 5,885 | +148 | WooCommerce | 0% | 3.6 | Free |
 Crisp ‑ Helpdesk & AI Chatbot | 2,003 | +100 | Shopify | 0% | 4.0 | Free plan available |
 Whatsapp Button by Obnold | 1,927 | +84 | Shopify | 0% | — | — |
 Chatra — Live Chat & Chatbot | 593 | +8 | Shopify | 0% | 4.5 | Free plan available |
| Musbu ‑ WhatsApp Chat Button | 561 | +35 | Shopify | 0% | — | — |
 Ctx WhatsApp Chat + Marketing | 556 | -3 | Shopify | 0% | — | — |
| BiteSpeed WhatsApp Marketing | 459 | +11 | Shopify | 0% | — | — |
 Verifast AI | 148 | +27 | Shopify | 0% | — | — |
| Wati WhatsApp Cart Recovery | 141 | +7 | Shopify | 0% | — | — |
 LimeChat | 25 | +9 | Shopify | — | — | — |
| RT WhatsApp Chat (RoarTheme) | 5 | — | Shopify | — | — | — |
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Frequently asked questions
Ranked by observed store adoption, the most widely used Shopify Inbox alternatives are Dondy WhatsApp Marketing & Chat, tawk.to Live Chat, Crisp, Whatsapp Button by Obnold.
Dondy WhatsApp Marketing & Chat is the most widely adopted Shopify Inbox alternative we track — observed on 8,536 ecommerce stores, versus 60,369 running Shopify Inbox.
Dondy WhatsApp Marketing & Chat gained the most confirmed installs over the last 30 days among the alternatives we track (+242 net confirmed stores).
Chatra holds the highest rating among well-reviewed alternatives — 4.5 out of 5 across 305 reviews.
tawk.to Live Chat, Crisp, Chatra advertise a free plan or free tier.