tawk.to Live Chat alternatives
12 chat tools compared on data from stores OngoingAI observes — including 5,890 running tawk.to Live Chat. Adoption, platform split and growth, not vendor claims.
| Alternative | Stores observed | 30d net | Primary platform | Overlap | Rating | Pricing |
|---|---|---|---|---|---|---|
 Chatra — Live Chat & Chatbot | 592 | +7 | Shopify | 0% | 4.5 | Free plan available |
 Tidio | 5,718 | +133 | Shopify | 0% | — | — |
 Smartsupp | 1,376 | +40 | WooCommerce | 0% | — | — |
 Shopify Inbox | 60,359 | +6,562 | Shopify | 1% | — | — |
 Intercom | 585 | +28 | Shopify | 0% | — | — |
| Freshchat | 255 | — | Shopify | 0% | — | — |
 Dondy WhatsApp Marketing & Chat | 8,537 | +242 | Shopify | 0% | — | — |
 Crisp ‑ Helpdesk & AI Chatbot | 2,002 | +100 | Shopify | 0% | 4.0 | Free plan available |
 Whatsapp Button by Obnold | 1,927 | +84 | Shopify | 0% | — | — |
| Musbu ‑ WhatsApp Chat Button | 561 | +35 | Shopify | — | — | — |
 Ctx WhatsApp Chat + Marketing | 556 | -3 | Shopify | 0% | — | — |
| BiteSpeed WhatsApp Marketing | 458 | +10 | Shopify | 0% | — | — |
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Frequently asked questions
Ranked by observed store adoption, the most widely used tawk.to Live Chat alternatives are Shopify Inbox, Dondy WhatsApp Marketing & Chat, Tidio, Crisp.
Shopify Inbox is the most widely adopted tawk.to Live Chat alternative we track — observed on 60,359 ecommerce stores, versus 5,890 running tawk.to Live Chat.
Shopify Inbox gained the most confirmed installs over the last 30 days among the alternatives we track (+6,562 net confirmed stores).
Chatra holds the highest rating among well-reviewed alternatives — 4.5 out of 5 across 305 reviews.
Chatra, Crisp advertise a free plan or free tier.