Usage & market intelligence
Observed on 257 ecommerce stores.
Across 492,834 tracked stores, observed usage rose from 202 to 215 stores over a 30-day comparison.
Last checked Oct 1, 2026
| Store | Traffic rank | Cohort |
|---|---|---|
| #18,068 | Top 25K | |
| #19,721 | Top 25K | |
| #26,609 | Top 50K | |
| #33,134 | Top 50K | |
| #75,627 | Top 100K | |
| #80,116 | Top 100K | |
| #81,604 | Top 100K | |
| #82,383 | Top 100K | |
| #114,917 | Top 250K | |
| #124,929 | Top 250K |
Showing 10 of 257 stores we track running Freshchat.
Get the full list
Frequently asked questions
We currently observe Freshchat running on 257 ecommerce stores, most of them on Shopify.
Not currently — across the stores we observe, 23 more confirmed removals than installs over the past 90 days.
High-ranked stores where we've observed Freshchat include military.eu, militaria.pl, viewsonic.com, gl-inet.com, svhs.co. We track 257 stores running it in total.
Stores running Freshchat most often also run Klaviyo, Microsoft Clarity, WordPress.
Common alternatives to Freshchat include Intercom, Gorgias, Zendesk, Tidio.
Freshchat's observed install base spans Shopify (56%), Magento (Adobe Commerce) (18%), WooCommerce (16%).