Salesforce Live Agent / Embedded Service Chat alternatives
12 customer support tools compared on data from stores OngoingAI observes — including 56 running Salesforce Live Agent / Embedded Service Chat. Adoption, platform split and growth, not vendor claims.
| Alternative | Stores observed | 30d net | Primary platform | Overlap | Rating | Pricing |
|---|---|---|---|---|---|---|
 Gorgias: AI, Helpdesk & Chat | 6,252 | +21 | Shopify | — | 4.3 | Free trial available |
 Zendesk | 4,018 | +62 | Magento (Adobe Commerce) | — | — | — |
 Intercom | 585 | +28 | Shopify | — | — | — |
 Chaty Chat Buttons & WhatsApp | 6,014 | +163 | WooCommerce | — | 4.9 | Free plan available |
 Tidio | 5,720 | +134 | Shopify | — | — | — |
 Chatty AI Chatbot & Live Chat | 1,805 | +47 | Shopify | — | 4.9 | Free plan available |
 Smartsupp | 1,372 | +40 | WooCommerce | — | — | — |
 Richpanel | 734 | +10 | Shopify | — | — | — |
 Re:amaze AI Helpdesk & Chat | 628 | +8 | Shopify | — | 4.4 | Free trial available |
 Zipchat AI Chatbot & Live Chat | 524 | +20 | Shopify | — | 4.9 | Free plan available |
| Zoko | 340 | +16 | Shopify | — | — | — |
 Oct8ne ‑ AI Assistant | 301 | +15 | PrestaShop | — | 5.0 | Free plan available |
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Frequently asked questions
Ranked by observed store adoption, the most widely used Salesforce Live Agent / Embedded Service Chat alternatives are Gorgias, Chaty Chat Buttons & WhatsApp, Tidio, Zendesk.
Gorgias is the most widely adopted Salesforce Live Agent / Embedded Service Chat alternative we track — observed on 6,252 ecommerce stores, versus 56 running Salesforce Live Agent / Embedded Service Chat.
Chaty Chat Buttons & WhatsApp gained the most confirmed installs over the last 30 days among the alternatives we track (+163 net confirmed stores).
Chaty Chat Buttons & WhatsApp holds the highest rating among well-reviewed alternatives — 4.9 out of 5 across 316 reviews.
Chaty Chat Buttons & WhatsApp, Chatty AI Chatbot & Live Chat, Zipchat AI Chatbot & Live Chat advertise a free plan or free tier.