Usage & market intelligence
Observed on 56 ecommerce stores.
Across 492,834 tracked stores, observed usage rose from 11 to 41 stores over a 30-day comparison.
Last checked Oct 1, 2026
| Store | Traffic rank | Cohort |
|---|---|---|
| #47,965 | Top 50K | |
| #49,272 | Top 50K | |
| #57,048 | Top 100K | |
| #59,834 | Top 100K | |
| #72,622 | Top 100K | |
| #84,266 | Top 100K | |
| #107,475 | Top 250K | |
| #137,571 | Top 250K | |
| #140,164 | Top 250K | |
| #142,540 | Top 250K |
Showing 10 of 56 stores we track running Salesforce Live Agent / Embedded Service Chat.
Get the full list
Frequently asked questions
We currently observe Salesforce Live Agent / Embedded Service Chat running on 56 ecommerce stores, most of them on Shopify.
Not currently — across the stores we observe, 6 more confirmed removals than installs over the past 90 days.
High-ranked stores where we've observed Salesforce Live Agent / Embedded Service Chat include arcelik.com.tr, dkshdiscover.com, usconcealedcarry.com, dooney.com, beko.com.tr. We track 56 stores running it in total.
Stores running Salesforce Live Agent / Embedded Service Chat most often also run OneTrust, Klaviyo, Magento (Adobe Commerce).
Common alternatives to Salesforce Live Agent / Embedded Service Chat include Zendesk, Gorgias, Intercom.
Salesforce Live Agent / Embedded Service Chat's observed install base spans Shopify (45%), Magento (Adobe Commerce) (23%), WooCommerce (14%).