Gladly alternatives
12 helpdesk tools compared on data from stores OngoingAI observes — including 147 running Gladly. Adoption, platform split and growth, not vendor claims.
| Alternative | Stores observed | 30d net | Primary platform | Overlap | Rating | Pricing |
|---|---|---|---|---|---|---|
 Gorgias: AI, Helpdesk & Chat | 6,260 | +29 | Shopify | 3% | 4.3 | Free trial available |
 Zendesk | 4,019 | +63 | Magento (Adobe Commerce) | — | — | — |
 Re:amaze AI Helpdesk & Chat | 628 | +8 | Shopify | — | 4.4 | Free trial available |
 Intercom | 588 | +28 | Shopify | — | — | — |
 Chatty AI Chatbot & Live Chat | 1,808 | +50 | Shopify | — | 4.9 | Free plan available |
| Trengo | 132 | +2 | Magento (Adobe Commerce) | — | — | — |
 Kustomer | 98 | +3 | Shopify | 1% | 5.0 | Free to install |
| Ada | 67 | — | Shopify | — | — | — |
 Chaty Chat Buttons & WhatsApp | 6,014 | +163 | WooCommerce | — | 4.9 | Free plan available |
 Tidio | 5,722 | +134 | Shopify | — | — | — |
 Yuma AI | 24 | +2 | Shopify | — | 5.0 | Free trial available |
 Smartsupp | 1,372 | +40 | WooCommerce | — | — | — |
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Frequently asked questions
Ranked by observed store adoption, the most widely used Gladly alternatives are Gorgias, Chaty Chat Buttons & WhatsApp, Tidio, Zendesk.
Gorgias is the most widely adopted Gladly alternative we track — observed on 6,260 ecommerce stores, versus 147 running Gladly.
Chaty Chat Buttons & WhatsApp gained the most confirmed installs over the last 30 days among the alternatives we track (+163 net confirmed stores).
Chatty AI Chatbot & Live Chat holds the highest rating among well-reviewed alternatives — 4.9 out of 5 across 1,869 reviews.
Chatty AI Chatbot & Live Chat, Chaty Chat Buttons & WhatsApp advertise a free plan or free tier.