Usage & market intelligence
Observed on 147 ecommerce stores.
Across 492,834 tracked stores, observed usage rose from 19 to 128 stores over a 30-day comparison.
Last checked Oct 1, 2026
| Store | Traffic rank | Cohort |
|---|---|---|
| #17,897 | Top 25K | |
| #21,204 | Top 25K | |
| #40,234 | Top 50K | |
| #45,182 | Top 50K | |
| #46,582 | Top 50K | |
| #50,626 | Top 100K | |
| #52,268 | Top 100K | |
| #53,370 | Top 100K | |
| #61,170 | Top 100K | |
| #63,145 | Top 100K |
Showing 10 of 147 stores we track running Gladly.
Get the full list
Frequently asked questions
Gladly is AI-powered customer service software built for Shopify. Resolve orders, returns, and support tickets automatically via email and chat. Pay as you go. It's a helpdesk tool for ecommerce stores.
We currently observe Gladly running on 147 ecommerce stores, most of them on Shopify.
Yes — across the stores we observe, 14 more confirmed installs than removals over the past 90 days.
Gladly holds an average rating of 4.7 out of 5 across 29 reviews.
High-ranked stores where we've observed Gladly include nixplay.com, lockly.com, tnuck.com, evo.com, reef.com. We track 147 stores running it in total.
Gladly's App Store listing covers Helpdesk, Email, SMS, Live chat, Chatbot, Phone, Social media, Self-service, Help center, FAQs, and more.
Stores running Gladly most often also run Klaviyo, Microsoft Clarity, Yotpo.
Common alternatives to Gladly include Kustomer, Gorgias, Zendesk, Intercom.
Gladly's observed install base spans Shopify (89%), Magento (Adobe Commerce) (8%), WooCommerce (1%).
Free plan available. Plans: Free plan (Free), Starter cap ($250/month).
Yes — Gladly offers a free plan (100 ai interactions to test out, ai agent for chat & email, shopify product recommendations), with paid plans for higher volume.