OngoingAI

Usage & market intelligence

Observed on 121 ecommerce stores.

Across 492,834 tracked stores, observed usage rose from 11 to 51 stores over a 30-day comparison.

View storesWatch for changes
Stores observed
121
Ecommerce stores where OngoingAI has observed it
Shopify adoption
100%
121 Shopify stores
Shopify rating
5.0 ★
484 reviews

Last checked Sep 16, 2026

Adoption movement
Installs and removals confirmed across repeat observations of the stores OngoingAI tracks

Declining — 8 more confirmed removals than installs over the past 90 days.

WindowConfirmed installsConfirmed removalsNetNewly observed
Last 30 days310▼ -7114
Last 90 days311▼ -8128

Newly observed counts first appearances of Moose AI Chatbot & Live Chat in OngoingAI's corpus — discovery, not necessarily a new install. Confirmed figures require the store to be seen with, then without, the app (or the reverse) across consecutive comparable scans.

What merchants actually report
4.98average· 462 reviews analyzed· 418 with written feedback
98% 5★0% ≤3★

25% of attributable reviewers are United States merchants. 1% had used the app for a year or more when they reviewed.

The developer replies to 52% of reviews overall and 100% of critical ones.

Recent sentiment holds steady at 5.00, in line with the 4.98 lifetime average.

Rating · last 90d
5.00
Recent direction
Replies to reviews
52%
Developer response rate
Replies to critical
100%
On 3★ and below
Long-term reviewers
1%
Using 1yr+ at review
Top merchant markets
United States 25%United Kingdom 8%Australia 7%India 6%Germany 4%
Tenure when reviewed
under a day 47%days 34%months 18%a year or more 1%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

Moose AI Chatbot & Live Chat adoption by ecommerce platform
Platforms used by stores where OngoingAI has observed Moose AI Chatbot & Live Chat
Shopify
x
Notable stores using Moose AI Chatbot & Live Chat
Observed installs, highest-ranked first
StoreTraffic rankCohort
roushperformance.com
#375,211Top 500K
mmmdental.com
#429,402Top 500K
koreabe.com
#495,262Top 500K
7ohplus.com
#531,320Top 1M
urbanmood.sg
#531,651Top 1M
sicotas.com
#538,055Top 1M
g-talent.net
#551,182Top 1M
pakar.com
#561,192Top 1M
xihaha.co.uk
#563,791Top 1M
guitarkit.shop
#588,928Top 1M

Showing 10 of 121 stores we track running Moose AI Chatbot & Live Chat.

Get the full list
Pricing
Free plan available
Free Forever
Free
  • • UNLIMITED AI chatbot replies
  • • Unlimited chat history
  • • Standard widget customization
  • • Unlimited FAQs
  • • Detailed analytics
Starter
$19/month
7-day free trial
  • • UNLIMITED AI chatbot replies
  • • Unlimited chat history
  • • Advanced widget customization
  • • Premium FAQs templates
  • • Language switcher
Growth
$49/month
7-day free trial
  • • UNLIMITED AI chatbot replies
  • • All Starter plan features
  • • Unlimited email channels
  • • Advanced ticket management features
  • • Priority support
Business
$249/month
7-day free trial
  • • UNLIMITED AI chatbot replies
  • • All Growth plan features
  • • Unlimited team members
  • • Dedicated support service
What does Moose AI Chatbot & Live Chat do?

Centralize tickets from various channels into one easy-to-use helpdesk with essential features: Live chat, AI chatbot, Widget, Whatsapp, FAQ builder,...

  • AI Learning: Build a smarter chatbot using your FAQs, Q&A, and products
  • 24/7 automation: Automate routine support and route complex cases to agents
  • Omnichannel inbox: Manage chat, email, and social messages in one place
  • Self-service support: Let customers track orders and find answers instantly
  • Product FAQs: Manage product-specific FAQs displayed on each product page

Features

ChatAI chatbotsLive chatEmail chatSocial mediaFile uploadMulti-languagePush notificationsCustomer insightsFAQsGreetingsProduct recommendationsQuick repliesSend transcriptColor and fontEmojis and stickersChat windowBusiness hoursWelcome messagesChat buttonsTaggingChat assignmentAgent avatarFAQRich text editorCustom URLImagesCustom templatesFAQ pageSearch barInstant answersMobile responsiveCustom font and colorCustom CSS
Review history
Daily review count on the Shopify App Store
484+5 · 29d~0.2/day· Rating steady at 5.0★

Daily tracking from Aug 10, 2026 through today · 29 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • FAQ
    #1▲1
  • Chat
    #11▼5

Tracked daily · last 29 days · as of 2026-10-01

Catalog position
Within Chat on the App Store
Rank by reviews
#5 of 899
Review percentile
100th
Rating percentile
100th
On the App Store
3.1 yrs
Commonly used with
Share of Moose AI Chatbot & Live Chat stores that also run each app
Judge.me
x
Klaviyo
x
Microsoft Clarity
x
Appstle Subscriptions
x
Instafeed (Mintt Studio)
x
BOGOS (Free Gifts)
x
UpPromote
x
Shopify Inbox
x
Competitors
Alternatives buyers weigh against Moose AI Chatbot & Live Chat
See the full Moose AI Chatbot & Live Chat alternatives comparison
Compare Moose AI Chatbot & Live Chat head-to-head
Side-by-side on ratings, momentum, pricing, and adoption
All app comparisons
Works with
Integrations listed for Moose AI Chatbot & Live Chat
Shopify AdminBON LoyaltyEmailLivechatUpPromote Affiliate Marketing
Apps similar to Moose AI Chatbot & Live Chat
The App Store's own "more apps like this" for Moose AI Chatbot & Live Chat
CWILL:AI Chatbot &Live Chat
4.8(102)

Free

Buddy AI: Agentic Commerce
4.8(69)

Free trial available

Yep AI: Your AI Employee Team
5.0(6)

Free trial available

Frequently asked questions

Centralize tickets from various channels into one easy-to-use helpdesk with essential features: Live chat, AI chatbot, Widget, Whatsapp, FAQ builder,... It's a chat tool for ecommerce stores.