OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

Watch for changes
Shopify rating
4.7 ★
81 reviews
What merchants actually report
4.85average· 74 reviews analyzed· 72 with written feedback
93% 5★3% ≤3★

53% of attributable reviewers are United States merchants. 50% had used the app for a year or more when they reviewed.

The developer replies to 43% of reviews overall and 50% of critical ones.

Rating · last 90d
—
Recent direction
Replies to reviews
43%
Developer response rate
Replies to critical
50%
On 3★ and below
Long-term reviewers
50%
Using 1yr+ at review
Top merchant markets
United States 53%Australia 8%United Kingdom 7%Canada 5%France 5%
Tenure when reviewed
under a day 5%days 14%months 31%a year or more 50%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

Pricing
Free trial available
Standard
$19/month
30-day free trial
  • • 10 monthly returns ($1 per extra return)
  • • Branded Returns Portal
  • • Automated Prepaid Return Labels
  • • Customer Notifications
  • • Custom Return Reasons
Pro
$39/month
30-day free trial
  • • 50 monthly returns $0.75 per extra
  • • All Standard Features
  • • Variant Exchanges
  • • ResolutionHub
  • • Analytics
Premium
$99/month
30-day free trial
  • • 100 monthly returns $0.5 per extra
  • • All Pro Features
  • • Advanced Rules (10 included)
  • • Reports & Trends
  • • Auto-Refunds
Enterprise Plus
$199/month
30-day free trial
  • • 500+ monthly returns (scalable)
  • • All Premium Features
  • • Custom Domain
  • • International Labels
  • • Auto-Tracking
What does Rich Returns & Exchanges do?

Automate returns & exchanges for your store. Prepaid labels from 50+ carriers, self-service portal, Shop App integration. 30-day free trial.

  • Self-service portal on your domain: branded, mobile-friendly, no login required.
  • Shop App integration (US merchants): much more returns retained as revenue.
  • Rule Builder: Automate eligibility, approvals, refund logic, fees, and labels
  • Prepaid return labels from 50+ carriers: UPS, Shippo, EasyPost, ShipStation.
  • Exchange-first flows: incentivize swaps and store credit over refunds.

Features

Returns and exchangesAutomated refundsManual refundsExchangesGift cardsStore creditGift returnsAutomated approvalsReturn portalCustom policiesReturn windowsReturn reasonsMulti-languageShipping labelsReturn trackingEmail notificationsCustom brandingRefund managementAnalyticsReturns and warranty - Other
Review history
Daily review count on the Shopify App Store
81+9 · 30d~0.3/day· Rating 4.8★ → 4.7★

Daily tracking from Aug 10, 2026 through today · 30 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Returns and warranty - Other
    #17▼5
  • Returns and exchanges
    #65▲1

Tracked daily · last 30 days · as of 2026-10-01

Catalog position
Within Returns and exchanges on the App Store
Rank by reviews
#16 of 189
Review percentile
92th
Rating percentile
65th
On the App Store
7.7 yrs
Works with
Integrations listed for Rich Returns & Exchanges
Customer accountsEasyPostGorgiasKlaviyoShippoShipStationShop Minis
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Frequently asked questions

Automate returns & exchanges for your store. Prepaid labels from 50+ carriers, self-service portal, Shop App integration. 30-day free trial. It's a returns and exchanges tool for ecommerce stores.