OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

Watch for changes
Shopify rating
4.9 ★
490 reviews
What merchants actually report
4.90average· 456 reviews analyzed· 259 with written feedback
93% 5★2% ≤3★

38% of attributable reviewers are United States merchants. 7% had used the app for a year or more when they reviewed.

The developer replies to 2% of reviews overall and 33% of critical ones.

Recent sentiment holds steady at 4.93, in line with the 4.90 lifetime average.

Rating · last 90d
4.93
Recent direction
Replies to reviews
2%
Developer response rate
Replies to critical
33%
On 3★ and below
Long-term reviewers
7%
Using 1yr+ at review
Top merchant markets
United States 38%United Kingdom 9%Australia 7%Canada 6%India 6%
Tenure when reviewed
under a day 55%days 20%months 19%a year or more 7%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

Pricing
Free plan available
Free
Free
  • • 6 returns per month
  • • Manage returns in one place
  • • Branded return page
  • • Return labels
  • • Flexible return windows
Essential
$29/month
14-day free trial · or $276/year and save 21%
  • • All Free features
  • • Flexible refund and exchange solutions
  • • Restocking fee and return shipping fee
  • • Multi-language return page
  • • Customer account return widget
Professional
$99/month
14-day free trial · or $948/year and save 20%
  • • All Essential features
  • • Exchange upsell
  • • Unlimited carrier connection
  • • Automation workflows
  • • Auto-track return shipment status
Enterprise
$299/month
14-day free trial · or $2,868/year and save 20%
  • • Returns webhooks
  • • Custom integrations
  • • Advanced analytics
  • • Dedicated priority support
  • • Customer success manager
What does CWILL Returns & Exchanges do?

Automate your returns process to reduce costs, retain more revenue, and drive customer loyalty. Best Shopify Returns and Exchanges App. #1 shopify returns app.

  • Exchanges for different items and flexible refunds (store credit, gift card)
  • Self-service returns portal and email notifications to drive customer loyalty
  • Unlimited carrier integrations for better return label rates and free pickup
  • Support USPS, UPS, Sendcloud, Shippo, DHL, ShipStation, FedEx, DPD, and Evri
  • Built for Shopify & Auto-tracking return shipment status

Features

Returns and exchangesAutomated refundsManual refundsExchangesReplacementsIn-store returnsQR codesGift cardsStore creditGift returnsDiscount codesAutomated approvalsReturn portalCustom policiesNon-returnable itemsReturn windowsReturn reasonsMulti-languageShipping labelsReturn trackingEmail notificationsCustom brandingRefund managementStock updatesCustomer blocklistsAnalyticsReturns and warranty - Other
Review history
Daily review count on the Shopify App Store
490+3 · 29d~0.1/day· Rating steady at 4.9★

Daily tracking from Aug 10, 2026 through today · 29 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Returns and warranty - Other
    #5▼2
  • Returns and exchanges
    #11▼3

Tracked daily · last 29 days · as of 2026-10-01

Catalog position
Within Returns and exchanges on the App Store
Rank by reviews
#4 of 189
Review percentile
98th
Rating percentile
73th
On the App Store
3.3 yrs
Works with
Integrations listed for CWILL Returns & Exchanges
CheckoutCustomer accountsShopify AdminCanada PostCWILL Order TrackingDHLFedExHermes UKUSPS
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Frequently asked questions

Automate your returns process to reduce costs, retain more revenue, and drive customer loyalty. Best Shopify Returns and Exchanges App. #1 shopify returns app. It's a returns and exchanges tool for ecommerce stores.