OngoingAI

Usage & market intelligence

Observed on 2,632 ecommerce stores.

Across 487,548 tracked stores, adoption rose from 0.3% to 0.4% over a 30-day comparison.

Stores observed
2,632
Ecommerce stores where OngoingAI has observed it
Shopify adoption
97%
2,561 Shopify stores
Shopify rating
4.9 ★
793 reviews

Last checked Oct 1, 2026

Adoption movement
Installs and removals confirmed across repeat observations of the stores OngoingAI tracks

Growing — 64 more confirmed installs than removals over the past 90 days.

WindowConfirmed installsConfirmed removalsNetNewly observed
Last 30 days9640▲ +56961
Last 90 days13066▲ +642,519

Newly observed counts first appearances of Redo in OngoingAI's corpus — discovery, not necessarily a new install. Confirmed figures require the store to be seen with, then without, the app (or the reverse) across consecutive comparable scans.

What merchants actually report
4.92average· 755 reviews analyzed· 705 with written feedback
96% 5★2% ≤3★

91% of attributable reviewers are United States merchants. 39% had used the app for a year or more when they reviewed.

The developer replies to 1% of reviews overall and 42% of critical ones.

Recent reviewers rate Redo 4.81, below its 4.92 lifetime average.

Rating · last 90d
4.81
Recent direction
Replies to reviews
1%
Developer response rate
Replies to critical
42%
On 3★ and below
Long-term reviewers
39%
Using 1yr+ at review
Top merchant markets
United States 91%Australia 5%Canada 2%United Kingdom 1%New Zealand 0%
Tenure when reviewed
under a day 2%days 7%months 52%a year or more 39%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

Redo adoption by ecommerce platform
Platforms used by stores where OngoingAI has observed Redo
Shopify
x
BigCommerce
x
Notable stores using Redo
Observed installs, highest-ranked first
StoreTraffic rankCohort
#4,350Top 10K
#17,897Top 25K
#19,170Top 25K
#30,485Top 50K
#31,760Top 50K
#35,057Top 50K
#44,345Top 50K
#47,225Top 50K
#49,843Top 50K
#55,102Top 100K

Showing 10 of 2,632 stores we track running Redo.

Get the full list
Pricing
Free plan available
Returns
Free
  • • Returns and claims portal
  • • AI exchange agent for +17% exchange rate
  • • Variant-level returns analytics
  • • Monthly AI returns analysis report
  • • Full customizable return flow
Checkout Optimizer
$10/month
  • • A/B test checkout experiences
  • • Show tailored offers based on web intent
  • • Increase conversion rate 14%
Email and SMS
$10/month
  • • Cross-sell from order tracking emails
  • • Shoppable emails
Fulfillment
$99/month
  • • Fulfillment software
  • • Auto Batch to optimize fulfillment speed
  • • Auto Merge orders to save on costs
  • • Bulk ship identical orders automatically
What does Redo do?

Flexible tools that work great on their own, and even better together. Covering returns, order management, checkout, marketing, tracking, support, and more.

  • Increase profit at each touchpoint of the buyer journey.
  • Increase exchange rates and decrease return rates with AI personalization
  • AI-first customer service in one unified inbox. Both for desktop and mobile app.
  • A full email and sms platform with shoppable email and AI persona targeting
  • Increase conversion rates in your checkout flow with AI-driven A/B testing

Features

Returns and exchangesAutomated refundsManual refundsExchangesReplacementsIn-store returnsQR codesGift cardsStore creditGift returnsDiscount codesAutomated approvalsReturn portalCustom policiesNon-returnable itemsReturn windowsReturn reasonsShipping labelsReturn trackingSMS notificationsEmail notificationsCustom brandingRefund managementStock updatesCustomer blocklistsAnalyticsHelpdeskEmailSMSLive chatChatbotPhoneSocial mediaSelf-serviceAuto-replyResponse templatesAI responsesAI summariesTicketingUnified inbox
Review history
Daily review count on the Shopify App Store
793+95 · 30d~3.2/day· Rating 5.0★ → 4.9★

Daily tracking from Aug 10, 2026 through today · 30 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk
    #4▼3
  • Returns and exchanges
    #6▼2

Tracked daily · last 30 days · as of 2026-10-01

Catalog position
Within Returns and exchanges on the App Store
Rank by reviews
#2 of 189
Review percentile
99th
Rating percentile
73th
On the App Store
6.4 yrs
Commonly used with
Share of Redo stores that also run each app
Klaviyo
x
Microsoft Clarity
x
Judge.me
x
Triple Whale
x
Instafeed (Mintt Studio)
x
Gorgias
x
Attentive
x
Rebuy
x
Competitors
Alternatives buyers weigh against Redo
Compare Redo head-to-head
Side-by-side on ratings, momentum, pricing, and adoption
Works with
Integrations listed for Redo
CheckoutCustomer accountsShopify POSShopify FlowCommentSoldGorgiasKlaviyoNetSuiteShop MiniYotpo

Frequently asked questions

Flexible tools that work great on their own, and even better together. Covering returns, order management, checkout, marketing, tracking, support, and more. It's a returns and exchanges tool for ecommerce stores.