Shopify app comparison · updated Oct 1, 2026
Crisp vs Re:amaze
Compare Crisp and Re:amaze for Shopify chat using current ratings, review activity, pricing, features, and OngoingAI-observed adoption.
Crisp
Crisp ‑ Helpdesk & AI Chatbot
Centralize channels, gather teams, and synchronize e-commerce customer data, all in one platform.
- Rating
- 4.00
- Reviews
- 34
- Review growth · 30d
- +1 · +3.0%
- Pricing
- Free plan available
- Years on Shopify
- 4
- Stores observed
- 2,002
Reamaze
Re:amaze AI Helpdesk & Chat
Deliver smarter support with our AI Agent, chatbot and live chat—built into a support helpdesk.
- Rating
- 4.40
- Reviews
- 180
- Review growth · 30d
- +0 · +0.0%
- Pricing
- Free trial available
- Years on Shopify
- 12
- Stores observed
- 628
Our read
Crisp has the stronger observed market footprint in OngoingAI's data — it appears on 3.2× more tracked stores. Ratings and recent review growth are closer.
- Rating
- Re:amaze leads4.4 vs 4.0
- Review growth
- Crisp faster+3.0% vs +0.0%
- Review depth
- Re:amaze5.2× more reviews
- Observed adoption
- Crisp3.2× more tracked stores
Review trajectory
How each app's Shopify reviews are moving.
Daily App Store review counts since we began tracking — who's gaining reviews fastest, who holds the larger base, and how the race is developing.
Re:amaze AI Helpdesk & Chat leads total reviews; both are growing at a similar pace.
Reviews each app has gained since the start of this tracking window. · Tracking window · Sep 3 – Oct 1, 2026
Head-to-head
The signals, side by side.
Each row reads straight from the live App Store listing and OngoingAI’s census. The Difference column states the gap — not a buyer recommendation.
| Dimension | Crisp | Re:amaze | Difference |
|---|---|---|---|
| Rating | 4.00 | 4.40 | Re:amaze +0.40 |
| Reviews | 34 | 180 | Re:amaze 5.2× |
| Review growth · 30d | +1 · +3.0% | +0 · +0.0% | Crisp faster |
| Listed pricing | Free plan available | Free trial available | Not directly comparable |
| Years on Shopify | 4 | 12 | Re:amaze +8y |
| Stores observed | 2,002 | 628 | Crisp leads |
Review corpus
What merchants actually report.
Crisp
4.41 avg · 32 reviews
Re:amaze
4.56 avg · 142 reviews
| Signal | Crisp | Re:amaze | Difference |
|---|---|---|---|
| 5-star share | 84% | 86% | Re:amaze leads |
| Rating · last 90 days | — | 3.00 | Level |
| Replies to reviews | 75% | 11% | Crisp leads |
| Replies to critical (≤3★) | 80% | 63% | Crisp leads |
| Long-term reviewers (1yr+) | 34% | 34% | Level |
| Top market | France 63% | United States 56% | — |
| Reviews analyzed | 32 | 142 | — |
Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.
Which fits your requirements?
Choose by what you actually need.
Choose Crisp if…
- You need behavior tracking
- You need review requests
- Recent review-growth signals matter to you
- A larger observed Shopify footprint is reassuring
Choose Re:amaze if…
- You need cross-sell
- You need upsell
- A higher App Store rating is a priority
Tied to observable requirements only — listed capabilities, ratings, review growth, adoption and price. It doesn’t assert usability or support quality.
Feature differences
What Crisp and Re:amaze each do that the other doesn’t.
They cover largely the same ground — 95% of listed capabilities overlap. The decision material is the rest: what each lists that the other doesn’t.
Crisp only
2
- Behavior tracking
- Review requests
Re:amaze only
2
- Cross-sell
- Upsell
38 shared capabilities
- Chat
- AI chatbots
- Live chat
- SMS
- Email chat
- Voice support
- Video calls
- Social media
- File upload
- Multi-language
- Real-time translation
- Push notifications
- Agent analytics
- Encryption
- Customer insights
- FAQs
- Greetings
- Product recommendations
- Quick replies
- Order updates
- Surveys
- Send transcript
- Color and font
- Emojis and stickers
- Chat window
- Business hours
- Welcome messages
- Chat buttons
- Tagging
- Chat assignment
- Chat flows
- Agent avatar
- Helpdesk
- Chatbot
- Phone
- Self-service
- Help center
Observed adoption
Who actually runs each, on real stores.
The stores OngoingAI’s weekly census observes running each app, and the platform each skews toward — observed presence, not vendor-reported install totals.
Crisp
2,002
stores observed
Skews Shopify · 63%
Re:amaze
628
stores observed
Skews Shopify · 94%
Scope
What this comparison measures.
What it measures
Shopify App Store ratings and review counts, rating distribution, developer reply rates, reviewer tenure and geography, listed pricing and capabilities, category data, and OngoingAI-observed storefront adoption for Crisp and Re:amaze.
What it doesn’t
Hands-on usability, customer-support quality, deliverability, merchant sentiment from review text, or revenue impact. We draw a sharp line around what we can observe.
Methodology
Where the numbers come from.
Ratings, review counts, pricing, and categories come from the live Shopify App Store listing, refreshed daily. Review growth compares the observed snapshots across the trailing 30-day window. “Stores observed” and the platform split come from OngoingAI’s weekly storefront census — the real stores running each app, not the listing’s claimed totals. Comparison generated Oct 1, 2026.
See who’s switching — as it happens.
Track app adoption on live ecommerce stores. Find merchants running Crisp or Re:amaze, follow stack changes, and see when a store installs, removes, or replaces an app.