OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

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Shopify rating
5.0 ★
6 reviews
Pricing
Free plan available
Free
Free
  • • 2,000 AI messages/month
  • • Automatic setup from your store pages
  • • Answers product, policy and order status
  • • Real-time analytics dashboard
  • • Human handoff with the full conversation
Managed
$900/month
14-day free trial · or $9,000/year and save 17%
  • • Everything in Free, plus:
  • • 5,000 AI messages/month
  • • Done-for-you setup, live in 10 days
  • • Weekly QA and tuning, operated by us
  • • Trained on your brand, policies and SOPs
What does Zendesk AI Agent By Adelante do?

Managed AI agent for Shopify brands on Zendesk. Safely resolves 80%+ of tickets end to end: WISMO, returns, exchanges, address edits. Live in 10 days.

  • Resolves 80%+ of tickets end to end: WISMO, returns, exchanges, address edits
  • Checks identity and live Shopify order data before every reply or action
  • Runs every action past your policies first, like return windows and limits
  • Confirms each action worked; hands real exceptions to your team with context
  • Adelante sets up, tests and runs the agent for you, and you're live in 10 days

Features

ChatAI chatbotsLive chatSMSEmail chatSocial mediaMulti-languageDiscountsFAQsGreetingsProduct recommendationsQuick repliesReview requestsOrder updatesEmojis and stickersBusiness hoursWelcome messagesTaggingChat assignmentChat flowsAgent avatarSupport - Other
Review history
Daily review count on the Shopify App Store
6+2 · 29d~0.1/day· Rating steady at 5.0★

Daily tracking from Aug 10, 2026 through today · 29 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Support - Other
    #9▼2
  • Chat
    #95▼11

Tracked daily · last 29 days · as of 2026-10-01

Catalog position
Within Chat on the App Store
Rank by reviews
#130 of 899
Review percentile
86th
Rating percentile
100th
On the App Store
0.5 yrs
Works with
Integrations listed for Zendesk AI Agent By Adelante
Shopify AdminFacebook MessengerGorgiasKlaviyoSMSWhatsAppZendesk
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Frequently asked questions

Managed AI agent for Shopify brands on Zendesk. Safely resolves 80%+ of tickets end to end: WISMO, returns, exchanges, address edits. Live in 10 days. It's a chat tool for ecommerce stores.