OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

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Shopify rating
5.0 ★
1 reviews
Pricing
Free trial available
Starter
$49/month
14-day free trial
  • • 50 ai convos/mo
  • • 2 seats / 1 mailbox
  • • AI-drafted replies
  • • Order context & matched to emails
  • • Refunds & discount codes
Growth
$149/month
  • • 500 ai convos/mo
  • • 8 seats / 3 mailboxes
  • • Managed returns & order cancellations
  • • ShipStation sync
  • • Mail import (history)
Scale
$399/month
  • • 2500 ai convos/mo
  • • unlimited seats / 10 mailboxes
  • • Advanced analytics
  • • Branded email (white-label)
  • • Send from your own domain
What does Vaarden do?

Vaarden turns your Shopify support inbox into AI-assisted help. It reads each customer email, matches it to their order, and drafts a reply in your...

  • Drafts replies in your brand's voice, grounded in the customer's real order
  • You approve every reply before it's sent to the customer
  • Self-service returns and exchanges with photos, approvals, and refunds
  • Auto-refunds a return once the item is scanned delivered back to you
  • Answers common customer questions from a knowledge base you control

Features

HelpdeskEmailHelp centerFAQsAuto-replyAI responsesUnified inboxRule-based triggersOrder trackingCustomer notifications
Review history
Daily review count on the Shopify App Store
1±0 · 29d· Rating steady at 5.0★

Daily tracking from Aug 10, 2026 through today · 29 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk
    #114▼22

Tracked daily · last 29 days · as of 2026-10-01

Catalog position
Within Helpdesk on the App Store
Rank by reviews
#47 of 163
Review percentile
72th
Rating percentile
100th
On the App Store
0.3 yrs
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Frequently asked questions

Vaarden turns your Shopify support inbox into AI-assisted help. It reads each customer email, matches it to their order, and drafts a reply in your... It's a helpdesk tool for ecommerce stores.