OngoingAI

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Shopify rating
5.0 ★
8 reviews
Pricing
Free plan available
Free
Free
  • • 10 premium orders/month
  • • Branded order tracking page
  • • AI order assistant
  • • Self-serve cancellation requests
  • • Basic post-purchase analytics
Starter
$19/month
  • • Everything in Free
  • • Up to 200 premium orders/month
  • • Dropshipping mode
  • • Product recommendations on tracking page
  • • Revenue impact dashboard
Growth
$49/month
  • • Everything in Starter
  • • Up to 500 premium orders/month
  • • Self-serve returns and exchanges
  • • Store credit and return alternatives
  • • AI auto-reply
Pro
$99/month
  • • Everything in Growth
  • • Up to 1,000 premium orders/month
  • • Proactive delivery alerts
  • • Advanced post-purchase analytics
  • • Priority support
What does Trexa Order Tracking AI do?

Give customers a branded tracking page with real-time shipment status and an AI assistant that answers WISMO and returns questions—so your team handles less

  • Branded order tracking page with AI delivery answers
  • Self-serve returns, exchanges, and cancellations
  • AI inbox with reply drafts, labels, and order context
  • Proactive alerts for delayed and stale shipments
  • Analytics for WISMO, returns, escalations, and trends

Features

Order trackingBranded tracking pageOrder lookup pageReal-time trackingTranslationEstimated delivery dateDashboardsMulti-carrierAnalyticsEmailReturns and exchangesAutomated refundsManual refundsExchangesGift cardsStore creditDiscount codesAutomated approvalsCustom policiesReturn windowsReturn reasonsMulti-languageEmail notificationsCustom brandingRefund management
Review history
Daily review count on the Shopify App Store
8+1 · 29d· Rating steady at 5.0★

Daily tracking from Aug 10, 2026 through today · 29 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Returns and exchanges
    #57▼20
  • Order tracking
    #67▼26

Tracked daily · last 29 days · as of 2026-10-01

Catalog position
Within Order tracking on the App Store
Rank by reviews
#42 of 260
Review percentile
84th
Rating percentile
100th
On the App Store
0.5 yrs
Works with
Integrations listed for Trexa Order Tracking AI
PostmarkTrack123
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Frequently asked questions

Give customers a branded tracking page with real-time shipment status and an AI assistant that answers WISMO and returns questions—so your team handles less It's a order tracking tool for ecommerce stores.