OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

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Pricing
Free trial available
Entry
$4.99/month
7-day free trial
  • • 25 tickets per month
  • • 1 support area
  • • Storefront ticket form
  • • Customer email notifications
  • • Basic ticket inbox
Starter
$9.99/month
7-day free trial
  • • 250 tickets per month
  • • 3 support areas
  • • Staff notification recipients
  • • Editable customer auto-reply
  • • Remove Ticketify branding
Pro
$19.99/month
7-day free trial
  • • 1,000 tickets per month
  • • Unlimited support areas
  • • Internal notes
  • • Ticket tags
  • • Advanced ticket filters
Business
$39.99/month
14-day free trial
  • • Unlimited tickets
  • • Unlimited support areas
  • • Customer and order lookup
  • • Reporting and export
  • • SLA and urgent routing
What does Ticketify do?

Ticketify helps merchants keep customer support organized by bringing support requests into one workspace. Customers can submit questions from the ...

  • Manage customer support tickets and conversations from one workspace
  • Organize requests with support areas, tags, priorities, and ticket statuses
  • Assign tickets to team members and keep internal notes with each request
  • Use saved replies to respond to common customer questions faster
  • View relevant customer and order details while handling support requests

Features

HelpdeskEmailHelp centerContact formFAQsAuto-replyResponse templatesTicketingTaggingCustomer notifications
Review history
Daily review count on the Shopify App Store
0±0 · 2d· Rating steady at 0.0★

Daily tracking from Aug 10, 2026 through today · 2 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk
    #217▲3

Tracked daily · last 2 days · as of 2026-09-30

Catalog position
Within Helpdesk on the App Store
Rank by reviews
#162 of 162
Review percentile
1th
Rating percentile
64th
On the App Store
0 yrs
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Frequently asked questions

Ticketify helps merchants keep customer support organized by bringing support requests into one workspace. Customers can submit questions from the ... It's a helpdesk tool for ecommerce stores.