OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

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Shopify rating
5.0 ★
5 reviews
Pricing
Free plan available
Free plan
Free
Premium
$9.90/month
30-day free trial · or $99/year and save 17%
  • • Email notifications
  • • Clients and Admin tickets
  • • AI responses generation
  • • Admin only tickets (for intern tickets)
  • • Bulk tickets edit
What does Ticket Flow do?

TicketFlow brings storefront support into Shopify Admin: tickets with customer & order context, email alerts, and links from your store menu and accounts.

  • Customer support tickets with a shared conversation thread
  • Customers can open tickets for a specific order and add attachments
  • Admin ticket creation with customer search and order picker
  • Ticket status updates and bulk actions (update status, delete)
  • Internal-only tickets for team workflows

Features

HelpdeskHelp centerContact formAI responsesReports
Review history
Daily review count on the Shopify App Store
5+1 · 29d· Rating steady at 5.0★

Daily tracking from Aug 10, 2026 through today · 29 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk
    #45▲10

Tracked daily · last 29 days · as of 2026-10-02

Catalog position
Within Helpdesk on the App Store
Rank by reviews
#21 of 163
Review percentile
88th
Rating percentile
100th
On the App Store
0.4 yrs
Works with
Integrations listed for Ticket Flow ‑ Better support
Shopify Admin
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Frequently asked questions

TicketFlow brings storefront support into Shopify Admin: tickets with customer & order context, email alerts, and links from your store menu and accounts. It's a helpdesk tool for ecommerce stores.