OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

Watch for changes
Shopify rating
5.0 ★
35 reviews
What merchants actually report
5.00average· 33 reviews analyzed· 33 with written feedback
100% 5★0% ≤3★

94% of attributable reviewers are United Kingdom merchants. 24% had used the app for a year or more when they reviewed.

The developer rarely replies to reviews publicly.

Recent sentiment holds steady at 5.00, in line with the 5.00 lifetime average.

Rating · last 90d
5.00
Recent direction
Replies to reviews
0%
Developer response rate
Replies to critical
—
On 3★ and below
Long-term reviewers
24%
Using 1yr+ at review
Top merchant markets
United Kingdom 94%United States 3%Malta 3%
Tenure when reviewed
under a day 42%days 15%months 18%a year or more 24%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

Pricing
$350/month
Advanced
$350/month
or $3,465/year and save 18%
  • • Unlimited features
  • • Upselling exchanges
  • • Global shipping services
  • • Tracking
What does Swap Returns & Exchanges do?

Turn returns into exchanges and store credit with Swap. Branded returns portal, custom return rules, reverse logistics, and returns funded at checkout.

  • Turn returns into instant exchanges for any size, variant, or product
  • Offer store credit with bonus incentives instead of cash refunds
  • Checkout+ funds free returns on US and UK domestic orders
  • Set custom return rules by product, region, or scenario
  • Analyze return reasons and customer feedback with returns intelligence

Features

Returns and exchangesAutomated refundsExchangesReplacementsStore creditGift returnsAutomated approvalsReturn portalCustom policiesNon-returnable itemsReturn windowsReturn reasonsMulti-languageShipping labelsReturn trackingSMS notificationsEmail notificationsCustom brandingRefund managementStock updatesCustomer blocklistsAnalytics
Review history
Daily review count on the Shopify App Store
35+7 · 29d~0.2/day· Rating steady at 5.0★

Daily tracking from Aug 10, 2026 through today · 29 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Returns and exchanges
    #252▼11

Tracked daily · last 14 days · as of 2026-10-02

Catalog position
Within Returns and exchanges on the App Store
Rank by reviews
#22 of 189
Review percentile
89th
Rating percentile
100th
On the App Store
2.7 yrs
Works with
Integrations listed for Swap Returns & Exchanges
BrightpearlGorgiasKlaviyoMintsoftPatchworksPeoplevox
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Frequently asked questions

Turn returns into exchanges and store credit with Swap. Branded returns portal, custom return rules, reverse logistics, and returns funded at checkout. It's a returns and exchanges tool for ecommerce stores.