OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

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Pricing
Free plan available
Free
Free
  • • 250 credits (up to 40 replies)
  • • Store and order-aware context
  • • Gmail & Outlook Integration
  • • Standard Customer Support
Premium
$29/month
or $259/year and save 26%
  • • 5,000 credits (up to 750 replies)
  • • Priority Customer Support
  • • Additional Custom Context
  • • Remove Suzy branding
Pro
$89/month
or $879/year and save 18%
  • • 18,000 credits (up to 2700 replies)
  • • Priority Customer Support
  • • Additional Custom Context
  • • Remove Suzy branding
What does Suzy do?

The #1 AI email assistant for Shopify merchants. Save hours with personalized, data-accurate replies for customer service. Integrates with Gmail & Outlook.

  • Expert, friendly replies: Suzy handles inquiries with store-savvy precision.
  • Stay in control: Suzy drafts responses for easy tweaks before you send.
  • Keep your current workflow: Suzy integrates directly with Gmail and Outlook.

Features

HelpdeskEmailHelp centerAuto-replyResponse templatesAI responsesAI summariesOrder tracking
Review history
Daily review count on the Shopify App Store
0±0 · 29d· Rating steady at 0.0★

Daily tracking from Aug 10, 2026 through today · 29 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk#77▲9

As of 2026-08-27

Catalog position
Within Helpdesk on the App Store
Rank by reviews
#119 of 163
Review percentile
28th
Rating percentile
64th
On the App Store
0.7 yrs
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Frequently asked questions

The #1 AI email assistant for Shopify merchants. Save hours with personalized, data-accurate replies for customer service. Integrates with Gmail & Outlook. It's a helpdesk tool for ecommerce stores.