OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

Watch for changes
Pricing
Free trial available
Start
$4.99/month
10-day free trial · or $49.99/year and save 17%
  • • 50 Automated Replies per Month
Grow
$19.99/month
10-day free trial · or $199.99/year and save 17%
  • • 350 Automated Replies per Month
Scale
$49.99/month
10-day free trial · or $499.99/year and save 17%
  • • 1000 Automated Replies per Month
Enterprise
$199.99/month
10-day free trial · or $1,999.99/year and save 17%
  • • 10,000 Automated Replies per Month
What does SupportReply do?

Automatically reply to Instagram DMs for your Shopify store with AI to save time and improve customer experience.

  • Instantly reply to Instagram DMs with AI
  • Provide real-time shipping updates using order number
  • Customizable FAQ replies for common questions
  • Your customers can request a human and you'll get notified in the app
  • Customize your bot’s name to match your brand

Features

HelpdeskLive chatChatbotSocial mediaSelf-serviceFAQsAuto-replyAI responsesEscalationOrder trackingMulti-language
Review history
Daily review count on the Shopify App Store
0±0 · 30d· Rating steady at 0.0★

Daily tracking from Aug 10, 2026 through today · 30 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk
    #234▼6

Tracked daily · last 12 days · as of 2026-09-30

Catalog position
Within Helpdesk on the App Store
Rank by reviews
#83 of 162
Review percentile
49th
Rating percentile
64th
On the App Store
1.1 yrs
Works with
Integrations listed for SupportReply
Instagram
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Frequently asked questions

Automatically reply to Instagram DMs for your Shopify store with AI to save time and improve customer experience. It's a helpdesk tool for ecommerce stores.