OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

Shopify rating
5.0 ★
1 reviews
Pricing
Free trial available
Starter
$4.99/month
7-day free trial · or $49.99/year and save 17%
  • • 150 Tickets/month
  • • 1 team member
  • • Email notifications
  • • 5MB x 3 attachments
  • • Custom issue types
Growth
$8.99/month
7-day free trial · or $89.99/year and save 17%
  • • 400 Tickets/month
  • • 3 team members
  • • Email notifications
  • • 10MB x 5 attachments
  • • Custom issue types
Pro
$19.99/month
7-day free trial · or $179.99/year and save 25%
  • • Unlimited Tickets
  • • 10 team members
  • • Email notifications
  • • 20MB x 10 attachments
  • • Custom issue types
What does Ticketline do?

Ticketline puts support tickets inside your Shopify customer accounts. Customers open a ticket from their account or the order status page, and it ...

  • Every ticket auto-links to its order, with items, totals and attachments
  • Customers raise tickets from their account or the order status page
  • Track, assign and resolve every ticket from one dashboard in admin
  • Automatic email updates keep customers informed at each status change
  • Cut chargebacks by giving customers an easy way to reach you first

Features

HelpdeskEmailSelf-serviceHelp centerContact form
Review history
Daily review count on the Shopify App Store
1±0 · 29d· Rating steady at 5.0★

Daily tracking from Aug 10, 2026 through today · 29 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk
    #64▼7

Tracked daily · last 30 days · as of 2026-10-02

Catalog position
Within Helpdesk on the App Store
Rank by reviews
#50 of 163
Review percentile
70th
Rating percentile
100th
On the App Store
0.6 yrs
Works with
Integrations listed for Ticketline: Support Tickets
Customer accountsShopify Admin

Frequently asked questions

Ticketline puts support tickets inside your Shopify customer accounts. Customers open a ticket from their account or the order status page, and it ... It's a helpdesk tool for ecommerce stores.