OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

Watch for changes
Shopify rating
4.7 ★
10 reviews
Pricing
Free trial available
Starter
$49/month
14-day free trial · or $469/year and save 20%
  • • 300 Credits
  • • Auto AI Message
  • • Auto AI Comment DM/Reply
  • • Hide Comments
  • • Build DM Subscribers/Campaigns
Basic
$149/month
14-day free trial · or $1,249/year and save 30%
  • • 1250 Credits
  • • Auto AI Message
  • • Auto AI Comment DM/Reply
  • • Hide Comments
  • • Build DM Subscribers/Campaigns
Advertiser
$299/month
14-day free trial · or $2,499/year and save 30%
  • • 10k Credits
  • • Auto AI Message
  • • Auto AI Comment DM/Reply
  • • Hide Comments
  • • Build DM Subscribers/Campaigns
What does Smartreply AI Customer Service do?

Automate engagement and customer service with AI for your brand. Instant replies with real actions to help you scale.

  • Use AI to reply to comments and dms giving dynamic product recommendations
  • Send out Facebook/Whatsapp message campaigns with automatic conversations
  • Auto DM everyone who comments to drive revenue
  • Ai comment hiding for negative comments on your Facebook or Instagram ads/posts
  • Outbound Commenting: Automatically reply with AI, organic sales & brand growth

Features

HelpdeskEmailLive chatChatbotSocial mediaFAQsAuto-replyAI responsesUnified inboxAuto-assignEscalationSpam detectionOrder trackingCustomer notificationsMulti-languageChatAI chatbotsEmail chatFile uploadReal-time translationPush notificationsBehavior trackingAgent analyticsCustomer insightsDiscountsProduct recommendationsQuick repliesShipping alertsOrder updatesCross-sellUpsellBusiness hoursWelcome messagesChat buttonsTaggingAgent avatar
Review history
Daily review count on the Shopify App Store
10+1 · 29d· Rating 5.0★ → 4.7★

Daily tracking from Aug 10, 2026 through today · 29 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk
    #43▼7
  • Chat
    #167▼18

Tracked daily · last 30 days · as of 2026-10-02

Catalog position
Within Helpdesk on the App Store
Rank by reviews
#10 of 163
Review percentile
94th
Rating percentile
75th
On the App Store
2.5 yrs
Works with
Integrations listed for Smartreply AI Customer Service
CheckoutFacebookInstagramTikTokTikTok ShopWhatsappYoutube
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Frequently asked questions

Automate engagement and customer service with AI for your brand. Instant replies with real actions to help you scale. It's a helpdesk tool for ecommerce stores.