OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

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Pricing
Free plan available
Starter
Free
  • • 10 Transactions / Month
  • • Automated Cancel, Return & Exchange work
  • • Custom policies per product
  • • Real-time order tracking for customers
  • • Email notifications
Grow
$19/month
7-day free trial
  • • 90 Transactions / Month
  • • Automated Cancel, Return & Exchange work
  • • Custom policies per product
  • • Real-time order tracking for customers
  • • Email notifications
Unlimited
$99/month
7-day free trial
  • • Unlimited Transactions / Month
  • • Automated Cancel, Return & Exchange work
  • • Custom policies per product
  • • Real-time order tracking for customers
  • • Email notifications
What does Smart Return do?

Smart Return & Cancel transforms your store's post-purchase experience with a fully branded, self-service portal for returns, exchanges, and order ...

  • Self-serve order cancellation for customers before fulfillment, supported on COD
  • Customers submit return and exchange requests through a branded portal
  • Approve, reject, or auto-approve requests based on your own return policy
  • Allow partial returns and partial cancellations on multi-item orders

Features

Returns and exchangesAutomated refundsManual refundsExchangesGift cardsAutomated approvalsCustom policiesNon-returnable itemsEmail notifications
Review history
Daily review count on the Shopify App Store
0±0 · 29d· Rating steady at 0.0★

Daily tracking from Aug 10, 2026 through today · 29 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Returns and exchanges
    #171▼21

Tracked daily · last 14 days · as of 2026-10-02

Catalog position
Within Returns and exchanges on the App Store
Rank by reviews
#162 of 189
Review percentile
15th
Rating percentile
52th
On the App Store
0.1 yrs
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Frequently asked questions

Smart Return & Cancel transforms your store's post-purchase experience with a fully branded, self-service portal for returns, exchanges, and order ... It's a returns and exchanges tool for ecommerce stores.