OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

Watch for changes
Pricing
Free plan available
Free
Free
  • • Up to 10 returns per month
  • • Self-serve returns portal in 6 languages
  • • Guest and customer account returns
  • • Your own return reasons and RMA codes
  • • Return windows and final sale items
Starter
$35/month
7-day free trial
  • • Up to 100 returns per month
  • • Everything in Free
  • • Royal Mail labels and QR codes
  • • Customer photos and full branding
  • • Refund and restock in the app
Growth
$70/month
7-day free trial
  • • Up to 200 returns per month
  • • Everything in Starter
  • • Exchanges and replacements
  • • Store credit with a bonus
  • • Automations, up to 5 rules
Pro
$100/month
7-day free trial
  • • Up to 300 returns per month
  • • Everything in Growth
  • • Unlimited rules, including daily rules
  • • Automatic refunds within your limits
  • • Refunds without a return
What does AYD Returns & Exchanges do?

Let customers return, exchange or take store credit on your store. Automations approve and refund for you, with Royal Mail labels, return rules and insights.

  • Exchanges for another size or product, and store credit with a bonus.
  • Automation rules that approve, decline, hold or refund returns for you.
  • Return windows, final sale items and fees that match your return policy.
  • Self-serve returns page for signed-in and guest customers, in 6 languages.
  • Royal Mail labels emailed on approval, and an API and webhooks for your ERP.

Features

Returns and exchangesAutomated refundsManual refundsExchangesReplacementsQR codesStore creditAutomated approvalsReturn portalCustom policiesNon-returnable itemsReturn windowsReturn reasonsMulti-languageShipping labelsReturn trackingEmail notificationsCustom brandingRefund managementStock updatesCustomer blocklistsAnalytics
Review history
Daily review count on the Shopify App Store
0±0 · 14d· Rating steady at 0.0★

Daily tracking from Aug 10, 2026 through today · 14 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Returns and exchanges
    #146▲3

Tracked daily · last 14 days · as of 2026-10-02

Catalog position
Within Returns and exchanges on the App Store
Rank by reviews
#181 of 189
Review percentile
5th
Rating percentile
52th
On the App Store
0 yrs
Works with
Integrations listed for AYD Returns & Exchanges
Customer accountsShopify FlowShopify AdminRoyal Mail Click & Drop
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Frequently asked questions

Let customers return, exchange or take store credit on your store. Automations approve and refund for you, with Royal Mail labels, return rules and insights. It's a returns and exchanges tool for ecommerce stores.