OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

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Pricing
Free to install
Premium
Estimated monthly cost
  • • Higher AI resolution rate
  • • Faster reponse times
  • • Staff admin agent
Standard
Estimated monthly cost
  • • AI Support: Answers shoppers 24/7
  • • Embedded App: Lives in your admin
  • • Order Tools: Track, edit, cancel
  • • Auto Follow-Ups: Recheck open issues
  • • Back-in-Stock: Restock alerts by email
What does Simple Chat do?

Simple Chat is an AI-powered customer support app that automatically follows up on & resolves tickets. Configure your AI assistant by text - no cod...

  • AI Support Agent: Answers using custom data, products, orders, and FAQs.
  • Order Self-Service: AI looks up orders, updates addresses, and cancels orders.
  • Automated Follow-Ups: AI re-checks orders and updates customers without staff.
  • Back-in-Stock Alerts: Capture emails and notify shoppers when products restock.
  • Unified Inbox: Manage chat and email conversations in one admin-embedded view.

Features

HelpdeskEmailLive chatChatbotHelp centerFAQsAuto-replyAI responsesAI summariesTicketingUnified inboxRule-based triggersEscalationSpam detectionOrder trackingCustomer notificationsAnalyticsReports
Review history
Daily review count on the Shopify App Store
0±0 · 29d· Rating steady at 0.0★

Daily tracking from Aug 10, 2026 through today · 29 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk
    #223▲19

Tracked daily · last 14 days · as of 2026-10-02

Catalog position
Within Helpdesk on the App Store
Rank by reviews
#141 of 163
Review percentile
14th
Rating percentile
64th
On the App Store
0.8 yrs
Works with
Integrations listed for Simple Chat: AI helpdesk
CheckoutShopify FlowShopify AdminEmailShipHeroSlack
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Frequently asked questions

Simple Chat is an AI-powered customer support app that automatically follows up on & resolves tickets. Configure your AI assistant by text - no cod... It's a helpdesk tool for ecommerce stores.