OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

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Shopify rating
4.5 ★
2 reviews
Pricing
Free trial available
Starter
$125/month
7-day free trial
  • • Calls included: 400
  • • Cost per call: $0.30
Scale
$250/month
7-day free trial
  • • Calls included: 1000
  • • Cost per call: $0.25
Pro
$450/month
7-day free trial
  • • Calls included: 2000
  • • Cost per call: $0.22
Enterprise
$950/month
7-day free trial
  • • Calls included: 4800
  • • Cost per call: $0.20
What does AgentZena do?

AgentZena is the fastest true AI customer support agent built exclusively for Shopify. Unlike generic chat apps, AgentZena connects directly to you...

  • Lightning responses – under few seconds.
  • Live Shopify data –products, orders, shipping tracking, refunds and inventory.
  • Multi-language – 10+ languages supported automatically.
  • Unlimited agents, all features – no seat-based offering, no upsells.
  • Seamless escalation – tricky cases handed to your team with full context.

Features

HelpdeskChatbotHelp centerFAQsAI responsesOrder trackingMulti-language
Review history
Daily review count on the Shopify App Store
2±0 · 29d· Rating steady at 4.5★

Daily tracking from Aug 10, 2026 through today · 29 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk
    #137▼2

Tracked daily · last 14 days · as of 2026-10-02

Catalog position
Within Helpdesk on the App Store
Rank by reviews
#35 of 163
Review percentile
79th
Rating percentile
72th
On the App Store
1 yrs
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Frequently asked questions

AgentZena is the fastest true AI customer support agent built exclusively for Shopify. Unlike generic chat apps, AgentZena connects directly to you... It's a helpdesk tool for ecommerce stores.