OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

Watch for changes
Pricing
Free plan available
Free
Free
  • • 20 tickets a month
  • • Free forever
  • • 2 team members
  • • Custom domain
  • • Email and contact form support
Starter
$9/month
or $76/year and save 30%
  • • 100 tickets per month
  • • 2 team members
  • • Email and contact form support
  • • Customer and order linking
  • • Fulfilment Scanner
Growth
$19/month
or $159/year and save 30%
  • • Unlimited tickets
  • • Unlimited team members
  • • AI Copilot for draft replies
  • • Auto-assignment rules
  • • Custom email templates
What does SDesk do?

Manage customer support inside your store. Every ticket linked to orders, AI draft replies, fulfilment scanner included. Built for solo founders. Free plan.

  • Unified inbox - One inbox for every email and contact form — inside your admin
  • Order linking - Every ticket linked to the customer's order automatically
  • Returns & CRM inbox - Track every return, ticket, and customer interaction
  • AI Copilot - AI-drafted replies so you respond faster without losing your voice
  • Custom support domain - Use your own branded domain for customer support forms

Features

HelpdeskEmailContact formAuto-replyResponse templatesAI responsesAI summariesTicketingUnified inboxAuto-assignTaggingCustomer notificationsAnalytics
Review history
Daily review count on the Shopify App Store
0±0 · 30d· Rating steady at 0.0★

Daily tracking from Aug 10, 2026 through today · 30 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk
    #120▲67

Tracked daily · last 13 days · as of 2026-10-01

Catalog position
Within Helpdesk on the App Store
Rank by reviews
#98 of 163
Review percentile
40th
Rating percentile
64th
On the App Store
0.4 yrs
Works with
Integrations listed for SDesk
Shopify Admin
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Frequently asked questions

Manage customer support inside your store. Every ticket linked to orders, AI draft replies, fulfilment scanner included. Built for solo founders. Free plan. It's a helpdesk tool for ecommerce stores.