OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

Watch for changes
Shopify rating
4.9 ★
109 reviews
What merchants actually report
4.95average· 103 reviews analyzed· 99 with written feedback
98% 5★1% ≤3★

48% of attributable reviewers are United States merchants. 16% had used the app for a year or more when they reviewed.

The developer replies to 1% of reviews overall and 100% of critical ones.

Recent sentiment holds steady at 5.00, in line with the 4.95 lifetime average.

Rating · last 90d
5.00
Recent direction
Replies to reviews
1%
Developer response rate
Replies to critical
100%
On 3★ and below
Long-term reviewers
16%
Using 1yr+ at review
Top merchant markets
United States 48%United Kingdom 24%Canada 11%Australia 7%France 2%
Tenure when reviewed
under a day 2%days 29%months 53%a year or more 16%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

Pricing
Free trial available
Pro
$39/month
14-day free trial
  • • Exchange for any product at any price
  • • Return for store credit + bonus credit
  • • Optional return protection add-on
  • • "Green returns" - No shipping required
  • • Shipping labels and QR code returns
Advanced
$69/month
14-day free trial
  • • Tracking based return automations
  • • Integrations: Helpdesk/3PL/WMS/Etc
  • • Optional return protection add-on
  • • Warehouse return receiving tools
  • • Custom API integrations and webhooks
What does ReturnZap Returns & Exchanges do?

ReturnZap automates the Shopify customer returns and exchange process. Automate returns, exchanges, store credit and create return shipping labels.

  • Convert refunds into exchanges or store credit - keep revenue in the business
  • Smart return policies that enforce themselves - final sale, fraud rules and more
  • Prepaid return labels worldwide, across major carriers, generated automatically
  • Orchestrates your entire returns flow - connecting every tool in your stack
  • Built-in analytics that surface return drivers and where revenue is being lost

Features

Returns and exchangesAutomated refundsManual refundsExchangesReplacementsIn-store returnsQR codesGift cardsStore creditGift returnsDiscount codesAutomated approvalsReturn portalCustom policiesNon-returnable itemsReturn windowsReturn reasonsMulti-languageShipping labelsReturn trackingEmail notificationsCustom brandingRefund managementStock updatesCustomer blocklistsAnalytics
Review history
Daily review count on the Shopify App Store
109+1 · 29d· Rating steady at 4.9★

Daily tracking from Aug 10, 2026 through today · 29 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Returns and exchanges
    #14▼1

Tracked daily · last 29 days · as of 2026-10-01

Catalog position
Within Returns and exchanges on the App Store
Rank by reviews
#11 of 189
Review percentile
95th
Rating percentile
73th
On the App Store
10.4 yrs
Works with
Integrations listed for ReturnZap Returns & Exchanges
Customer accountsShopify AdminGorgiasKlaviyoSendcloudShippoShipstationStripe
Apps similar to ReturnZap Returns & Exchanges
The App Store's own "more apps like this" for ReturnZap Returns & Exchanges
EW: EU Withdrawal Button &Form
4.9(2,313)

Free plan available

ShipStation Orders & Inventory
4.2(706)

Free trial available

Revoq ‑ EU Withdrawal Button
4.8(563)

Free plan available

Frequently asked questions

ReturnZap automates the Shopify customer returns and exchange process. Automate returns, exchanges, store credit and create return shipping labels. It's a returns and exchanges tool for ecommerce stores.