OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

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Shopify rating
5.0 ★
92 reviews
What merchants actually report
4.98average· 91 reviews analyzed· 91 with written feedback
98% 5★0% ≤3★

92% of attributable reviewers are Sweden merchants. 4% had used the app for a year or more when they reviewed.

The developer replies to 90% of reviews overall.

Recent reviewers rate Returbo Returns & Exchanges 4.83, below its 4.98 lifetime average.

Rating · last 90d
4.83
Recent direction
Replies to reviews
90%
Developer response rate
Replies to critical
—
On 3★ and below
Long-term reviewers
4%
Using 1yr+ at review
Top merchant markets
Sweden 92%Norway 4%United States 2%Denmark 1%
Tenure when reviewed
under a day 1%days 19%months 76%a year or more 4%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

Pricing
Free trial available
Core
$89/month
30-day free trial · or $936/year and save 12%
  • • 1 shipping carrier
  • • 30 returns/exchange/complaints per month
  • • Autogenerated returnslips
  • • Two languages - English + one more
  • • Automated variant exchanges
Plus
$249/month
30-day free trial · or $2,544/year and save 15%
  • • 3 shipping carriers
  • • 200 returns/exchange/complaints per mon
  • • Three languages - English + two more
  • • Attach images & comments to returns
  • • One Special dealine per request type
Premium
$479/month
30-day free trial · or $4,764/year and save 17%
  • • 5 shipping carriers
  • • 600 returns/exchange/complaints per mon
  • • Rule customization
  • • Nudge Exchanges
  • • Upsell and Store credit
Enterprise
$1,124/month
30-day free trial · or $10,788/year and save 20%
  • • Unlimited shipping carriers
  • • 1500 returns/exchange/complaints per mon
  • • Dedicated development time
  • • Dedicated account manager
  • • All in Premium
What does Returbo Returns & Exchanges do?

Returbo helps 100+ Shopify brands manage returns, exchanges, return labels, and store credit – fully compliant with EU Directive 2023/2673. All in one place.

  • Replace return emails and spreadsheets with one branded return portal
  • Let customers resolve returns, exchanges and claims themselves
  • Shipping labels created and tracked automatically
  • Require photos and comments on every claim before it reaches your team
  • Offer an exchange or store credit before the refund is ever issued

Features

Returns and exchangesAutomated refundsManual refundsExchangesReplacementsQR codesGift cardsStore creditGift returnsDiscount codesAutomated approvalsReturn portalCustom policiesNon-returnable itemsReturn windowsReturn reasonsMulti-languageShipping labelsReturn trackingSMS notificationsEmail notificationsCustom brandingRefund managementStock updatesAnalyticsLegalData privacyTerms and conditionsCompliance reportsWidget position
Review history
Daily review count on the Shopify App Store
92−1 · 29d· Rating steady at 5.0★

Daily tracking from Aug 10, 2026 through today · 29 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Returns and exchanges
    #24▼1
  • Legal
    #39▼8

Tracked daily · last 29 days · as of 2026-10-01

Catalog position
Within Returns and exchanges on the App Store
Rank by reviews
#14 of 189
Review percentile
93th
Rating percentile
100th
On the App Store
3.7 yrs
Works with
Integrations listed for Returbo Returns & Exchanges
Shopify AdminBringBundles.appDHLPostNordShippyproUPS
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Frequently asked questions

Returbo helps 100+ Shopify brands manage returns, exchanges, return labels, and store credit – fully compliant with EU Directive 2023/2673. All in one place. It's a returns and exchanges tool for ecommerce stores.