OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

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Pricing
Free plan available
Free
Free
  • • 50 conversations/month, AI-powered
Growth
$19/month
  • • Unlimited conversations per month
  • • Auto-refund processing within rules
  • • Full return and order action support
  • • Decision log and exception queue
  • • Configurable guardrails and exclusions
What does ResolveAI do?

Test and enforce Shopify refund, return, and order support guardrails. Escalate risky support cases with context and decision logs.

  • Resolve order, return, and refund tickets
  • Simulate refund and return guardrails
  • Enforce refund limits and return windows
  • Escalate high-value and out-of-policy cases
  • Review every AI decision in a log

Features

HelpdeskLive chatChatbotAuto-replyAI responsesChatAI chatbotsQuick repliesColor and fontChat window
Review history
Daily review count on the Shopify App Store
0±0 · 29d· Rating steady at 0.0★

Daily tracking from Aug 10, 2026 through today · 29 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk
    #202▼6
  • Chat
    #824▼21

Tracked daily · last 14 days · as of 2026-10-02

Catalog position
Within Helpdesk on the App Store
Rank by reviews
#121 of 163
Review percentile
26th
Rating percentile
64th
On the App Store
0.5 yrs
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Frequently asked questions

Test and enforce Shopify refund, return, and order support guardrails. Escalate risky support cases with context and decision logs. It's a helpdesk tool for ecommerce stores.