OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

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Pricing
Free plan available
Reponse
Free
  • • Unlimited human live chat and inbox
  • • Unlimited seats
  • • Tickets, reviews, CRM and analytics
  • • Loyalty and referral, no AI agent
Reponse All-in
Estimated monthly cost
  • • All AI agents included
  • • 2,000 AI conversations per month
  • • Then $0.05 per extra conversation
  • • Automatic store knowledge
What does Reponse do?

Shared inbox, human live chat, tickets, reviews, CRM, loyalty and analytics, free for every store. All the AI agents with All-in, billed by Shopify.

  • Shared inbox with unlimited human live chat, on every plan
  • Tickets with assignment, SLA and saved replies
  • Collect, moderate and answer product reviews
  • Contacts, segments, loyalty points and referrals
  • All the AI agents with All-in, 2,000 conversations included

Features

HelpdeskEmailLive chatChatbotResponse templatesAI responsesAI summariesTicketingUnified inboxAuto-assignEscalationFeedback surveysMulti-languageChatAI chatbotsEmail chatCustomer insightsCart recoveryGreetingsProduct recommendationsReview requestsOrder updatesColor and fontChat windowWelcome messagesChat assignmentAgent avatar
Review history
Daily review count on the Shopify App Store
0±0 · 29d· Rating steady at 0.0★

Daily tracking from Aug 10, 2026 through today · 29 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Customer loyalty - Other
    #81▼17
  • Helpdesk
    #193▲1
  • Chat
    #786▼4

Tracked daily · last 23 days · as of 2026-09-25

Catalog position
Within Helpdesk on the App Store
Rank by reviews
#85 of 163
Review percentile
48th
Rating percentile
64th
On the App Store
1 yrs
Works with
Integrations listed for Reponse: Chat/Support/Loyalty
Customer accountsShopify FlowShopify Admin
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Frequently asked questions

Shared inbox, human live chat, tickets, reviews, CRM, loyalty and analytics, free for every store. All the AI agents with All-in, billed by Shopify. It's a helpdesk tool for ecommerce stores.