OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

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Pricing
Free plan available
Free
Free
  • • Unlimited tickets
  • • AI classification
  • • 50 AI draft replies
  • • Shopify integration
  • • Email integration
Starter
$29/month
or $290/year and save 17%
  • • Everything in Free
  • • 500 AI draft replies
  • • Email support
Pro
$79/month
or $790/year and save 17%
  • • Everything in Free
  • • 3000 AI draft replies
  • • Priority support
What does Remora do?

AI-native helpdesk for Shopify. Classify tickets, draft replies, look up orders, and process refunds — all from one inbox. No per-resolution fees.

  • Unified inbox with full Shopify order, customer, and tracking context
  • AI ticket classification and draft replies with human-in-the-loop approval
  • Process refunds, cancellations, and discounts without leaving the inbox

Features

HelpdeskEmailContact formAuto-replyResponse templatesAI responsesAI summariesTicketingEscalationTaggingFeedback surveysAnalytics
Review history
Daily review count on the Shopify App Store
0±0 · 29d· Rating steady at 0.0★

Daily tracking from Aug 10, 2026 through today · 29 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk
    #187▼1

Tracked daily · last 13 days · as of 2026-10-01

Catalog position
Within Helpdesk on the App Store
Rank by reviews
#101 of 163
Review percentile
39th
Rating percentile
64th
On the App Store
0.4 yrs
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Frequently asked questions

AI-native helpdesk for Shopify. Classify tickets, draft replies, look up orders, and process refunds — all from one inbox. No per-resolution fees. It's a helpdesk tool for ecommerce stores.