OngoingAI

Usage & market intelligence

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Watch for changes
Shopify rating
5.0 ★
2 reviews
Pricing
Free trial available
Starter
$49/month
14-day free trial
  • • Up to 1000 orders / 30 days
  • • Every order and refund checked live
  • • Risky orders held before shipping
  • • Linked accounts: address, phone, IP
  • • Block, watch and flag customers
Growth
$99/month
14-day free trial
  • • Up to 3,000 orders / 30 days
  • • Every order and refund checked live
  • • Risky orders held before shipping
  • • Linked accounts: address, phone, IP
  • • Block, watch and flag customers
Scale
$199/month
14-day free trial
  • • Up to 6,000 orders / 30 days
  • • Every order and refund checked live
  • • Risky orders held before shipping
  • • Linked accounts: address, phone, IP
  • • Block, watch and flag customers
Advanced
$299/month
14-day free trial
  • • Up to 12,000 orders / 30 days
  • • Every order and refund checked live
  • • Risky orders held before shipping
  • • Linked accounts: address, phone, IP
  • • Block, watch and flag customers
What does RefundSentry do?

Flag the customer behind repeat refunds and chargebacks, hold the next order before it ships, get chargeback evidence assembled. Works with Loop and AfterShip.

  • See who shares a card, browser, connection or address, even spelled another way
  • Decide once per group: block every linked account in one step, or dismiss it
  • Every new order checked before it ships. Holds follow only your blocks and rules
  • Evidence for each chargeback: delivery proof and linked accounts, ready to send
  • Keep your returns app and checkout fraud app: RefundSentry works beside them

Features

FraudChargebacksFake accountsGift card abuseDeliveryOrder validationOrder holdAuto-cancelCustom rulesBlocklistsGeolocation redirectsAI-powered detectionFraud filtersAutomated workflowsHigh-risk alertsChargeback alertsSuspicious activityCustom alertsFraud notificationsChargeback analyticsRisk reportsApp notificationsEmail notificationsReturns and exchangesNon-returnable itemsReturn reasonsReturn trackingCustomer blocklistsAnalytics
Review history
Daily review count on the Shopify App Store
2+1 · 29d· Rating steady at 5.0★

Daily tracking from Aug 10, 2026 through today · 29 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Returns and exchanges
    #126▼14
  • Fraud
    #129▼38

Tracked daily · last 29 days · as of 2026-10-02

Catalog position
Within Fraud on the App Store
Rank by reviews
#70 of 250
Review percentile
72th
Rating percentile
100th
On the App Store
0.3 yrs
Works with
Integrations listed for RefundSentry ‑ Return Fraud
Shopify POSShopify FlowShopify AdminAfterShipGorgiasLoop
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Frequently asked questions

Flag the customer behind repeat refunds and chargebacks, hold the next order before it ships, get chargeback evidence assembled. Works with Loop and AfterShip. It's a fraud tool for ecommerce stores.