OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

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Pricing
Free trial available
Starter
$29/month
14-day free trial
  • • 150 AI ticket resolutions/mo
  • • WISMO / return / exchange triage
  • • Order-grounded replies + guardrails
Growth
$99/month
14-day free trial
  • • 750 AI ticket resolutions/mo
  • • Shadow / assisted / autonomous
  • • Configurable refund guardrails
Pro
$299/month
14-day free trial
  • • 3,000 AI ticket resolutions/mo
  • • Full audit log + escalation flow
  • • Priority support + data export
What does Reclaim do?

Reclaim reads every inbound support ticket, matches it to the real Shopify order, and proposes a guardrailed resolution. It classifies intent, sent...

  • Auto-triage every ticket by intent, sentiment, and urgency
  • Replies grounded in the real order, tracking, and refund history
  • Guardrails escalate out-of-policy refunds to a human

Features

HelpdeskEmailAI responsesEscalationCustomer notifications
Review history
Daily review count on the Shopify App Store
0±0 · 22d· Rating steady at 0.0★

Daily tracking from Aug 10, 2026 through today · 22 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk
    #219▲1

Tracked daily · last 14 days · as of 2026-10-02

Catalog position
Within Helpdesk on the App Store
Rank by reviews
#155 of 163
Review percentile
6th
Rating percentile
64th
On the App Store
0.2 yrs
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Frequently asked questions

Reclaim reads every inbound support ticket, matches it to the real Shopify order, and proposes a guardrailed resolution. It classifies intent, sent... It's a helpdesk tool for ecommerce stores.