OngoingAI

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Shopify rating
5.0 ★
3 reviews
Pricing
Free plan available
Free
Free
  • • Up to 100 orders/month
  • • Unlimited returns & exchanges
  • • DHL labels and QR codes via email
  • • Return portal & email custom branding
  • • Return analytics & statistics
Starter
$9.99/month
14-day free trial
  • • Up to 250 orders/month
  • • Unlimited returns & exchanges
  • • DHL labels and QR codes via email
  • • Return portal & email custom branding
  • • Return analytics & statistics
Pro
$39.99/month
14-day free trial
  • • Up to 2,000 orders/month
  • • Unlimited returns & exchanges
  • • DHL labels and QR codes via email
  • • Return portal & email custom branding
  • • Return analytics & statistics
Enterprise
$79.99/month
14-day free trial
  • • Unlimited orders
  • • Unlimited returns & exchanges
  • • DHL labels and QR codes via email
  • • Return portal & email custom branding
  • • Return analytics & statistics
What does PackFlow do?

Give customers a branded DHL returns portal. Auto-generate labels, handle exchanges instead of refunds, and manage it all from one dashboard.

  • Return portal in your own design with logo, colors, and email templates
  • Automatic DHL labels and QR codes sent via email to the customer
  • Exchanges: same variants or freely configurable products
  • Manual label approval and automatic refunds configurable
  • Return analytics and Shopify Flow for automated workflows

Features

Returns and exchangesAutomated refundsManual refundsExchangesQR codesAutomated approvalsReturn portalNon-returnable itemsReturn windowsReturn reasonsMulti-languageShipping labelsReturn trackingEmail notificationsCustom brandingRefund managementStock updatesAnalyticsOrder trackingOrder lookup pageTranslationDashboardsEmailCustom notifications
Review history
Daily review count on the Shopify App Store
3±0 · 29d· Rating steady at 5.0★

Daily tracking from Aug 10, 2026 through today · 29 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Returns and exchanges
    #61▼14
  • Order tracking
    #71▼15

Tracked daily · last 29 days · as of 2026-10-01

Catalog position
Within Returns and exchanges on the App Store
Rank by reviews
#60 of 189
Review percentile
69th
Rating percentile
100th
On the App Store
0.5 yrs
Works with
Integrations listed for PackFlow ‑ Returns | Exchange
Shopify FlowShopify AdminDHLFlow
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Frequently asked questions

Give customers a branded DHL returns portal. Auto-generate labels, handle exchanges instead of refunds, and manage it all from one dashboard. It's a returns and exchanges tool for ecommerce stores.