OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

Watch for changes
Shopify rating
5.0 ★
4 reviews
Pricing
Free to install
Free
Free to install
What does Notch do?

Explore Notch: The all-in-one eCommerce support hub powered by AI. Our expert agents and smart tech manage your CS seamlessly across chat and email.

  • We'll take over your entire support - leaving you to focus on the business.
  • Full customer service operations managed by AI and expert teams.
  • Seamless integration with eCommerce platforms.
  • 24/7 Fully automated chat - using your store knowledge, insights and products.
  • Data-driven business insights for continuous revenue growth.

Features

HelpdeskEmailSMSLive chatChatbotSocial mediaHelp centerAuto-replyAI responsesAI summariesTicketingEscalationTaggingOrder trackingAnalytics
Review history
Daily review count on the Shopify App Store
4±0 · 29d· Rating steady at 5.0★

Daily tracking from Aug 10, 2026 through today · 29 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk
    #135▼3

Tracked daily · last 14 days · as of 2026-10-02

Catalog position
Within Helpdesk on the App Store
Rank by reviews
#23 of 163
Review percentile
87th
Rating percentile
100th
On the App Store
3.2 yrs
Works with
Integrations listed for Notch – Customer Support Suite
ChatGorgiasIntercomTrustpilotYotpoZendesk
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Frequently asked questions

Explore Notch: The all-in-one eCommerce support hub powered by AI. Our expert agents and smart tech manage your CS seamlessly across chat and email. It's a helpdesk tool for ecommerce stores.