OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

Watch for changes
Shopify rating
4.4 ★
49 reviews
What merchants actually report
4.50average· 40 reviews analyzed· 37 with written feedback
80% 5★13% ≤3★

57% of attributable reviewers are United States merchants. 35% had used the app for a year or more when they reviewed.

The developer replies to 25% of reviews overall and 100% of critical ones.

Recent reviewers rate LiveChat 1.00, below its 4.50 lifetime average.

Rating · last 90d
1.00
Recent direction
Replies to reviews
25%
Developer response rate
Replies to critical
100%
On 3★ and below
Long-term reviewers
35%
Using 1yr+ at review
Top merchant markets
United States 57%Australia 13%United Kingdom 10%Canada 5%Greece 3%
Tenure when reviewed
under a day 3%days 25%months 38%a year or more 35%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

Pricing
Free trial available
Starter
$25/month
14-day free trial · or $228/year and save 24%
  • • View customer information
  • • Seding product cards
  • • Text Intelligence (AI) features
  • • Traffic tracking up to 100 visitors
  • • Chat customization
Team
$59/month
14-day free trial · or $588/year and save 17%
  • • Everything from Starter
  • • Track and share order details
  • • Preview cart in real time
  • • Tracking sales from chats
  • • Full chat customization
Business
$89/month
14-day free trial · or $948/year and save 11%
  • • Everything from Team
  • • Advanced Text Intelligence (AI) features
  • • Traffic tracking up to 1000 visitors
  • • Advanced reporting
  • • Work scheduler
What does LiveChat do?

AI-powered LiveChat helps you grow sales, support customers, and offer shopping advice. See what’s in a shopper’s cart while they browse your store.

  • AI Copilot assistant: Get instant AI-powered replies that speed up support.
  • 200+ integrations: Chat with customers via Messenger, WhatsApp, and more.
  • Proactive customer engagement: Reach shoppers with timely deals and updates.
  • Product recommendations: Suggest items that link directly to product pages.
  • Checkout chat support: Assist buyers during checkout to reduce abandoned carts

Features

ChatAI chatbotsLive chatSMSEmail chatVoice supportVideo callsSocial mediaFile uploadMulti-languageReal-time translationPush notificationsCallbackBehavior trackingAgent analyticsEncryptionCustomer insightsCart recoveryDiscountsFAQsGreetingsProduct recommendationsQuick repliesReview requestsShipping alertsOrder updatesCross-sellUpsellSurveysSend transcriptColor and fontEmojis and stickersChat windowBusiness hoursWelcome messagesChat buttonsTaggingChat assignmentChat flowsAgent avatar
Review history
Daily review count on the Shopify App Store
49±0 · 29d· Rating steady at 4.4★

Daily tracking from Aug 10, 2026 through today · 29 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Order tracking
    #61▼3
  • Chat
    #156▼9

Tracked daily · last 29 days · as of 2026-10-01

Catalog position
Within Chat on the App Store
Rank by reviews
#44 of 899
Review percentile
95th
Rating percentile
66th
On the App Store
8.8 yrs
Works with
Integrations listed for LiveChat: AI live chat by Text
CheckoutFacebookInstagramMailchimpMessengerWhatsAppZapier
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Frequently asked questions

AI-powered LiveChat helps you grow sales, support customers, and offer shopping advice. See what’s in a shopper’s cart while they browse your store. It's a chat tool for ecommerce stores.