OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

Watch for changes
Shopify rating
5.0 ★
1 reviews
Pricing
Free trial available
Plus
$33/month
14-day free trial · or $288/year and save 27%
  • • Unlimited support tickets
  • • 3 Support Agents Included
  • • 5 Shared Mailboxes
  • • 2 Workflows
  • • No Branding
Unlimited
$48/month
14-day free trial · or $504/year and save 13%
  • • Unlimited support tickets
  • • 3 Support Agents Included
  • • Unlimited Shared Mailboxes
  • • Unlimited Workflows
  • • No Branding
What does Keeping do?

Keeping turns your team's Gmail into a fully featured help desk. Manage your customer support email from right inside your Gmail. It’s the ideal so...

  • See your customer's order information right inside Gmail.
  • Sync your support account to your personal or work Gmail.
  • Advanced reports measure response time, ticket volume, and agent performance.

Features

HelpdeskAuto-replyResponse templatesTicketingUnified inboxAuto-assignRule-based triggersTaggingFeedback surveysMulti-storeAnalyticsSupport - Other
Review history
Daily review count on the Shopify App Store
1±0 · 29d· Rating steady at 5.0★

Daily tracking from Aug 10, 2026 through today · 29 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Support - Other
    #61▼22
  • Helpdesk
    #116▼45

Tracked daily · last 29 days · as of 2026-10-01

Catalog position
Within Helpdesk on the App Store
Rank by reviews
#38 of 163
Review percentile
77th
Rating percentile
100th
On the App Store
5.1 yrs
Works with
Integrations listed for Keeping ‑ Helpdesk for Gmail
GmailGoogle WorkspaceGsuiteHubSpotZapier
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Frequently asked questions

Keeping turns your team's Gmail into a fully featured help desk. Manage your customer support email from right inside your Gmail. It’s the ideal so... It's a helpdesk tool for ecommerce stores.