OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

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Shopify rating
5.0 ★
3 reviews
Pricing
Free trial available
Starter
$50/month
  • • Unified inbox for every customer email
  • • Live Shopify order & customer sync
  • • AI drafts your reply in one click
  • • Summarize & translate any thread
  • • Built-in knowledge base
Professional
$150/month
  • • Everything in Starter, plus:
  • • AI auto-tags & routes every ticket
  • • Sentiment & intent on autopilot
  • • Store Intelligence: daily insights
  • • Shipping-risk alerts before refunds
Business
$299/month
7-day free trial
  • • Everything in Pro, plus:
  • • Fully automated AI auto-replies
  • • AI answers grounded in your KB
  • • AI chatbot & live chat widget
  • • Branded customer support portal
Enterprise
$599/month
  • • Everything in Business, plus:
  • • Unlimited seats, stores & convos
  • • 100,000 emails per month
  • • Volume discounts on AI credits
  • • Multi-brand command center
What does InboxServe do?

InboxServe helps merchants automate support intake, organize requests, and resolve customer issues with better store context.

  • Shipping risk and chargeback alerts
  • Full customer profiles with order history and spend
  • Let customers contact your store through a branded support portal
  • Automated refunds and order alerts.
  • AI chatbot with live agent escalation

Features

HelpdeskEmailLive chatChatbotSelf-serviceHelp centerFAQsAuto-replyResponse templatesAI responsesAI summariesTicketingUnified inboxAuto-assignRule-based triggersEscalationTaggingOrder trackingCustomer notificationsMulti-store
Review history
Daily review count on the Shopify App Store
3+1 · 30d· Rating steady at 5.0★

Daily tracking from Aug 10, 2026 through today · 30 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk
    #42▲16

Tracked daily · last 30 days · as of 2026-10-01

Catalog position
Within Helpdesk on the App Store
Rank by reviews
#30 of 162
Review percentile
82th
Rating percentile
100th
On the App Store
0.4 yrs
Works with
Integrations listed for InboxServe
Shopify AdminGmailSlack
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Frequently asked questions

InboxServe helps merchants automate support intake, organize requests, and resolve customer issues with better store context. It's a helpdesk tool for ecommerce stores.