OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

Watch for changes
Pricing
Free to install
Free
Free to install
Standard
$49/month
14-day free trial · or $468/year and save 20%
Growth
$99/month
14-day free trial · or $948/year and save 20%
Pro
$199/month
14-day free trial · or $1,908/year and save 20%
What does HelpLane do?

Customer support inbox with built-in order lookup. View order history, process refunds, and chat with customers—all in one place. AI-powered responses.

  • Manage conversations from email, chat, and other channels in one place
  • View customer order history, fulfillment status, and tracking details
  • Process full or partial refunds with line-item selection directly from the inbox
  • Cancel orders with inventory restock and customer notification options
  • Add a customizable chat widget to your storefront that auto-links customer data

Features

HelpdeskEmailSMSLive chatChatbotPhoneSelf-serviceHelp centerFAQsAuto-replyResponse templatesAI responsesAI summariesTicketingUnified inboxAuto-assignRule-based triggersEscalationTaggingCustomer notificationsFeedback surveysAnalyticsReports
Review history
Daily review count on the Shopify App Store
0±0 · 30d· Rating steady at 0.0★

Daily tracking from Aug 10, 2026 through today · 30 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk
    #195▼2

Tracked daily · last 12 days · as of 2026-09-30

Catalog position
Within Helpdesk on the App Store
Rank by reviews
#93 of 162
Review percentile
43th
Rating percentile
64th
On the App Store
0.7 yrs
Works with
Integrations listed for HelpLane
HubspotStripeTelegramTwilio FlexTwilio SMSWhatsapp
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Frequently asked questions

Customer support inbox with built-in order lookup. View order history, process refunds, and chat with customers—all in one place. AI-powered responses. It's a helpdesk tool for ecommerce stores.