OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

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Pricing
Free plan available
Free Plan
Free
  • • 10 Tickets/month
  • • 10 AI Operations/month
  • • 1 Mailbox
  • • AI Chatbot
  • • Knowledge Base Portal
Starter Plan
$5.99/month
or $59.99/year and save 17%
  • • 50 Tickets/month
  • • 50 AI Operations/month
  • • 3 Mailboxes
  • • AI Chatbot
  • • Knowledge Base Portal
Basic Plan
$19.99/month
or $199.99/year and save 17%
  • • 300 Tickets/month
  • • 100 AI Operations/month
  • • 5 Mailboxes
  • • AI Chatbot
  • • Knowledge Base Portal
Pro Plan
$49.99/month
or $499.99/year and save 17%
  • • 1,000 Tickets/month
  • • 500 AI Operations/month
  • • 10 Mailboxes
  • • AI Chatbot
  • • Knowledge Base Portal
What does HelpEcho do?

HelpEcho is your all-in-one support app: AI Chatbot for 24/7 help, Knowledge Base for self-service, and Helpdesk Ticketing. Built for Shopify stores.

  • AI Chatbot answers customer questions 24/7 with product recommendations.
  • Build a self-service Knowledge Base so customers find answers themselves.
  • Turn customer emails into support tickets automatically. Never miss an inquiry.
  • Generate professional replies instantly with AI-powered reply writer.
  • Automate workflows with saved replies, ticket assignment, and routing.

Features

HelpdeskEmailChatbotSelf-serviceHelp centerAuto-replyResponse templatesAI responsesAI summariesTicketingUnified inboxAuto-assignRule-based triggersTaggingOrder trackingCustomer notificationsFeedback surveysAnalyticsReports
Review history
Daily review count on the Shopify App Store
0±0 · 29d· Rating steady at 0.0★

Daily tracking from Aug 10, 2026 through today · 29 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk
    #104▼16

Tracked daily · last 18 days · as of 2026-10-02

Catalog position
Within Helpdesk on the App Store
Rank by reviews
#78 of 163
Review percentile
53th
Rating percentile
64th
On the App Store
1.3 yrs
Works with
Integrations listed for HelpEcho ‑ HelpDesk & AI Chat
Shopify Admin
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Frequently asked questions

HelpEcho is your all-in-one support app: AI Chatbot for 24/7 help, Knowledge Base for self-service, and Helpdesk Ticketing. Built for Shopify stores. It's a helpdesk tool for ecommerce stores.