OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

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Pricing
Free plan available
Free
Free
  • • Live chat widget
  • • Up to 50 conversations / month
  • • Shared agent inbox
  • • Auto-greeting / welcome message
  • • 1 agent seat
Starter
$3/month
14-day free trial
  • • Everything in Free, plus:
  • • Unlimited conversations (no monthly cap)
  • • Agent inbox + auto-greeting
  • • Email support
Basic
$9/month
14-day free trial
  • • Everything in Starter, plus:
  • • Multiple agent seats
  • • Saved replies (macros)
  • • Assignment & internal notes
  • • CSAT ratings + email transcripts
Pro
$29/month
14-day free trial
  • • Everything in Basic, plus:
  • • AI auto-reply — answers FAQs, deflects t
  • • Support analytics (volume, response time
  • • Webhooks + JWT auth (Slack / Zapier)
  • • Conversation tags & full history
What does HelpBird do?

HelpBird adds a live chat to your storefront and brings every conversation into one shared inbox, so your team answers shoppers together instead of...

  • Live chat on every page of your store, enabled with one click on any theme.
  • Shared inbox to assign, note, tag and resolve shopper conversations as a team.
  • HelpBird AI drafts and auto-sends replies to common questions.
  • Saved replies to answer repeat questions in one tap.
  • Built-in help center so shoppers find answers before they ask.

Features

ChatAI chatbotsLive chatEmail chatFile uploadMulti-languageBehavior trackingAgent analyticsEncryptionFAQsGreetingsQuick repliesColor and fontEmojis and stickersChat windowBusiness hoursWelcome messagesChat buttonsTaggingChat assignmentChat flowsAgent avatarHelpdeskEmailChatbotSelf-serviceHelp centerContact formAuto-replyResponse templatesAI responsesAI summariesAuto-assignRule-based triggersCustomer notificationsAnalyticsReports
Review history
Daily review count on the Shopify App Store
0±0 · 30d· Rating steady at 0.0★

Daily tracking from Aug 10, 2026 through today · 30 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk
    #144▼22
  • Chat
    #574▼100

Tracked daily · last 12 days · as of 2026-09-30

Catalog position
Within Chat on the App Store
Rank by reviews
#627 of 893
Review percentile
30th
Rating percentile
60th
On the App Store
0.2 yrs
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Frequently asked questions

HelpBird adds a live chat to your storefront and brings every conversation into one shared inbox, so your team answers shoppers together instead of... It's a chat tool for ecommerce stores.