OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

Watch for changes
Shopify rating
4.8 ★
55 reviews
What merchants actually report
4.61average· 46 reviews analyzed· 46 with written feedback
85% 5★9% ≤3★

85% of attributable reviewers are United States merchants. 39% had used the app for a year or more when they reviewed.

The developer rarely replies to reviews publicly.

Recent reviewers rate Guide Protection + Returns 5.00, above its 4.61 lifetime average.

Rating · last 90d
5.00
Recent direction
Replies to reviews
0%
Developer response rate
Replies to critical
0%
On 3★ and below
Long-term reviewers
39%
Using 1yr+ at review
Top merchant markets
United States 85%Canada 11%Slovakia 2%Australia 2%
Tenure when reviewed
days 15%months 46%a year or more 39%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

Pricing
Free to install
Free
Free to install
What does Guide Protection + Returns do?

Transform your post-purchase experience with Guide. Our AI-powered platform makes returns and exchanges effortless, protects shipments from loss, d...

  • Launch AI-powered returns & exchanges with seamless store and ERP integrations
  • Protect shipments from loss, damage & theft with full-service protection
  • Use AI to automate returns, claims, routing, and post-purchase workflows
  • Turn approved replacement claims into full-retail reorders through your store
  • Detect repeat claims and protect revenue with AI-powered fraud intelligence

Features

Warranties and insuranceShippingStolen packagesLost packagesDamaged packagesExtended warrantyDynamic pricingReturns and exchangesCart pageCheckoutCustom widgetCoverage confirmationCustom brandingRevenue sharingAuto-handlingClaims portalCustom policiesClaims dashboardTrackingEmail notificationsAutomated refundsManual refundsExchangesReplacementsQR codesGift cardsStore creditGift returnsDiscount codesAutomated approvalsReturn portalNon-returnable itemsReturn windowsReturn reasonsMulti-languageShipping labelsReturn trackingSMS notificationsRefund managementStock updates
Review history
Daily review count on the Shopify App Store
55+8 · 30d~0.3/day· Rating 4.6★ → 4.8★

Daily tracking from Aug 10, 2026 through today · 30 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Warranties and insurance
    #21▲1
  • Returns and exchanges
    #54▲2

Tracked daily · last 30 days · as of 2026-10-01

Catalog position
Within Warranties and insurance on the App Store
Rank by reviews
#6 of 66
Review percentile
92th
Rating percentile
64th
On the App Store
6 yrs
Works with
Integrations listed for Guide Protection + Returns
CheckoutCustomer accountsNetSuiteReBuyRecharge, Skio SubscriptionsTapCart, Shop PayTikTok ShopZendesk, Gorgias, Klaviyo
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Frequently asked questions

Transform your post-purchase experience with Guide. Our AI-powered platform makes returns and exchanges effortless, protects shipments from loss, d... It's a warranties and insurance tool for ecommerce stores.