OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

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Shopify rating
5.0 ★
1 reviews
Pricing
Free plan available
Free Plan
Free
  • • 100 AI customer support responses
  • • Live chat and helpdesk in one inbox
  • • AI chatbot answers questions instantly
  • • AI knowledge base and FAQ built for you
  • • Customer support in chat email & social
Starter Plan
$10/month
  • • Free customer support plan, plus:
  • • 100 extra AI support responses included
  • • Live chat, chatbot, and helpdesk
  • • Customer support for chat email & social
  • • Usage-based pricing for full control
Professional Plan
$500/month
  • • Starter customer support plan, plus:
  • • Unlimited AI customer support responses
  • • Live chat, chatbot, and full helpdesk
  • • 100 managed customer support responses
  • • Garrio + AI managed knowledge base
What does Garrio do?

AI customer support, live chat, and helpdesk. Answer questions instantly and track which conversations drive sales. Free plan, install in minutes.

  • Answer customer questions across live chat, email, and social in one place
  • Use AI trained on your products and brand voice to resolve support instantly
  • Manage support faster with a unified inbox and ticket workflows
  • AI managed knowledge base and FAQ built for you
  • Optional managed support if you want Garrio to run support for you

Features

ChatAI chatbotsLive chatEmail chatSocial mediaMulti-languageAgent analyticsCustomer insightsDiscountsFAQsGreetingsProduct recommendationsQuick repliesOrder updatesCross-sellUpsellSurveysSend transcriptColor and fontEmojis and stickersChat windowBusiness hoursWelcome messagesChat buttonsTaggingChat flowsAgent avatarHelpdeskEmailChatbotSelf-serviceHelp centerAuto-replyResponse templatesAI responsesAI summariesTicketingUnified inboxAuto-assignEscalation
Review history
Daily review count on the Shopify App Store
1±0 · 30d· Rating steady at 5.0★

Daily tracking from Aug 10, 2026 through today · 30 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk
    #131▼1
  • Chat
    #508▼9

Tracked daily · last 12 days · as of 2026-09-30

Catalog position
Within Chat on the App Store
Rank by reviews
#281 of 893
Review percentile
69th
Rating percentile
100th
On the App Store
1.4 yrs
Works with
Integrations listed for Garrio: Live Chat & Chatbot
CheckoutShopify AdminFacebookGMailGoogle WorkspacesInstagramJudge.meMicrosoft 365
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Frequently asked questions

AI customer support, live chat, and helpdesk. Answer questions instantly and track which conversations drive sales. Free plan, install in minutes. It's a chat tool for ecommerce stores.