OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

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Pricing
Free plan available
Free
Free
  • • 5 return cases per month
  • • 5 optional AI reviews per month
  • • Manual return approval and decline
  • • Upload your return-label PDF
Starter
$19/month
  • • 50 return cases per month
  • • 50 optional AI reviews per month
  • • Manual return approval and decline
  • • Upload your return-label PDF
Growth
$49/month
  • • 300 return cases per month
  • • 300 optional AI reviews per month
  • • Manual return approval and decline
  • • Upload your return-label PDF
Pro
$99/month
  • • 1,000 return cases per month
  • • 1,000 optional AI reviews per month
  • • Manual return approval and decline
  • • Upload your return-label PDF
What does FulfillRelay Returns do?

Manage Shopify returns with a branded portal, photo evidence, return rules and manual approval. Optional AI review helps you assess each request.

  • Let customers submit returns and photos through your branded portal.
  • Apply published return windows, reasons and evidence requirements.
  • Review each request manually, with optional AI evidence suggestions.
  • Upload return-label PDFs and let customers follow their case status.
  • Track receipt, refund decisions and case history in one workflow.

Features

Returns and exchangesManual refundsReturn portalCustom policiesNon-returnable itemsReturn windowsReturn reasonsShipping labelsEmail notificationsRefund management
Review history
Daily review count on the Shopify App Store
0±0 · 21d· Rating steady at 0.0★

Daily tracking from Aug 10, 2026 through today · 21 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Returns and exchanges
    #244▼11

Tracked daily · last 12 days · as of 2026-09-30

Catalog position
Within Returns and exchanges on the App Store
Rank by reviews
#179 of 189
Review percentile
6th
Rating percentile
52th
On the App Store
0.1 yrs
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Frequently asked questions

Manage Shopify returns with a branded portal, photo evidence, return rules and manual approval. Optional AI review helps you assess each request. It's a returns and exchanges tool for ecommerce stores.