OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

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Pricing
Free plan available
Free plan
Free
Founder
$59/month
14-day free trial · or $564/year and save 20%
Small Team
$249/month
14-day free trial · or $2,388/year and save 20%
Support Team
$599/month
14-day free trial · or $5,748/year and save 20%
What does Fortuna do?

Replace your support staff. Fortuna answers Shopify customer email 24/7 using live order data, with refunds kept within limits you set. Free plan.

  • Replaces your support staff: answers customer email 24/7.
  • Replies grounded in your live Shopify orders, tracking and return policies.
  • AI from Google, OpenAI and Anthropic — automatically selected within your rules.
  • Refunds within your cap go out; above it, one tap to approve or reject.
  • Keep Gmail or Outlook. No helpdesk migration, no new inbox, live in minutes.

Features

HelpdeskEmailChatbotHelp centerAuto-replyAI responsesAI summariesTicketingUnified inboxRule-based triggersEscalationSpam detectionOrder trackingMulti-languageMulti-store
Review history
Daily review count on the Shopify App Store
0±0 · 27d· Rating steady at 0.0★

Daily tracking from Aug 10, 2026 through today · 27 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk
    #102▲19

Tracked daily · last 14 days · as of 2026-10-02

Catalog position
Within Helpdesk on the App Store
Rank by reviews
#154 of 163
Review percentile
6th
Rating percentile
64th
On the App Store
0.1 yrs
Works with
Integrations listed for Fortuna: AI Support Staff
Shopify AdminGmailGoogle WorkspaceMicrosoft 365OutlookWebhooks & API
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Frequently asked questions

Replace your support staff. Fortuna answers Shopify customer email 24/7 using live order data, with refunds kept within limits you set. Free plan. It's a helpdesk tool for ecommerce stores.