OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

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Pricing
Free trial available
Growth Plan
$109/month
14-day free trial · or $1,068/year and save 18%
  • • All Channels
  • • External Knowledge Center
  • • Customer Satisfaction Score (CSAT)
  • • Callback
  • • Language Detection
Ultimate Plan
$169/month
14-day free trial · or $1,668/year and save 18%
  • • Routing With External Data
  • • Standard AI Intent Detection
  • • Knowledge-centered Service
  • • Advanced Conversation Automations
  • • Bulk Actions
Prime Plan
$215/month
14-day free trial · or $2,148/year and save 17%
  • • SSO
  • • Advanced AI Intent Detection
  • • Advanced Insights
  • • Queue Restrictions
  • • Enterprise API Limit
What does dixa do?

Customer Service Software built & optimized for B2C. Automated by AI

  • All support channels and customer data in a one-screen agent workspace.
  • AI Agent that handles repetitive tasks on chat, email and social.
  • Powerful workflow automation with an intuitive drag and drop builder.
  • Two-way Shopify integration that lets you access and edit orders within Dixa.

Features

HelpdeskEmailSMSLive chatChatbotPhoneSocial mediaSelf-serviceHelp centerContact formFAQsAuto-replyResponse templatesAI responsesAI summariesTicketingUnified inboxAuto-assignRule-based triggersEscalationTaggingSpam detectionCustomer notificationsFeedback surveysMulti-languageMulti-storeAnalyticsReportsChatAI chatbotsEmail chatVoice supportFile uploadReal-time translationCallbackAgent analyticsCustomer insightsDiscountsGreetingsProduct recommendations
Review history
Daily review count on the Shopify App Store
0±0 · 29d· Rating steady at 0.0★

Daily tracking from Aug 10, 2026 through today · 29 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Helpdesk
    #34▲27
  • Chat
    #133▲12

Tracked daily · last 30 days · as of 2026-10-02

Catalog position
Within Helpdesk on the App Store
Rank by reviews
#80 of 163
Review percentile
52th
Rating percentile
64th
On the App Store
1.2 yrs
Works with
Integrations listed for dixa
Shopify Admin55+ integrationsAdaBrazeJiraKlaviyoRecharge
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Frequently asked questions

Customer Service Software built & optimized for B2C. Automated by AI It's a helpdesk tool for ecommerce stores.